Customer Service Representative

WHAT YOU'LL OWN Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care Resolve customer concerns efficiently while maintaining a high standard of service quality Accurately document all interactions, updates, and resolutions in the system in real time Coordinate with internal operations teams to ensure seamless case handling and follow-through Identify recurring issues and escalate patterns to supervisors proactively Meet and consistently maintain daily and weekly performance targets Support the operations team during high-volume periods with flexibility and a solutions-first mindset Uphold company policies, compliance standards, and quality guidelines in every interaction WHO YOU ARE 3+ years of experience in a customer service or call center environment (Required) Operations-oriented — you understand that consistency, accuracy, and process matter A clear, professional communicator — written and verbal, every single time Detail-driven and thorough when documenting cases and following through on commitments Calm under pressure and able to manage high call volumes without compromising quality A reliable, accountable teammate who shows up consistently and takes ownership of their work Tech-savvy and comfortable navigating multiple systems and tools simultaneously Flexible with shifting schedules and fully dependable in a remote work setup WHAT WE OFFER Full-time remote work with a complete WFH support program Maxicare HMO + PhilHealth coverage SIL, PTO, and a special birthday leave Paid vacation leave Zero-interest employee loan program Performance bonuses and merit-based recognition Monthly Gen Pow-Wows and team engagement events with prizes Arvios Leadership Development Academy and workshop programs Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. For Windows users: Windows 11 OS is required Noise-Cancelling Headset Dual Monitor is mandatory Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup