Customer Service Representative

Role Description This full-time hybrid role as a Customer Service Representative at Desent Solutions GmbH is based in Bali, Indonesia, with flexibility for partial work from home. The role involves responding to customer inquiries via email, phone, and chat, resolving issues efficiently, and documenting interactions in internal systems. Responsibilities include guiding customers through product and service features, escalating complex cases to the appropriate teams, and following up to ensure timely resolution. The Customer Service Representative will collaborate closely with cross-functional colleagues to improve processes, contribute to knowledge base content, and support initiatives that enhance overall customer experience and satisfaction.

Qualifications

• Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.
• Experience providing responsive Customer Support and managing overall Customer Experience.
• Background working as Customer Service Representatives in a professional environment.
• Strong communication skills in English (additional languages are a plus).
• Comfort working in a hybrid setup, combining on-site work in Bali with remote work from home.
• Proficiency with common customer support tools, ticketing systems, and basic office software.
• Problem-solving mindset, attention to detail, and ability to remain calm under pressure.
• Prior experience in tech, consulting, or services industries is beneficial.
• Relevant education or training in business, communications, or a related field is an advantage.