Customer Service Representative

CSR supporting restaurant operators using Loman AI. First line of support — ensure seamless experience and quick resolution to issues via Slack, Hubspot, and email.

About Loman AI

Loman AI is revolutionizing restaurant operations with the industry's leading Voice AI solution. We handle every inbound call - from orders and reservations to customer questions - ensuring restaurants never miss an opportunity. Our AI agent works 24/7, delivering consistent, exceptional service that helps restaurants grow their business while reducing operational burden. We're a seed-stage startup experiencing rapid growth.

Role Overview

We're looking for a full-time Customer Service Representative to join our fast-growing team. This role will focus on supporting restaurant operators using Loman AI, ensuring they have a seamless experience and quick resolution to issues. You'll be the first line of support for our customers, representing the Loman brand with professionalism, empathy, and a problem-solving mindset.

Responsibilities

• Provide timely, friendly, and professional support to Loman AI customers via Slack, Hubspot, Crisp and email
• Troubleshoot and escalate technical issues to the engineering team when needed
• Guide customers through setup, configuration, and common workflow
• Track, document, and resolve customer inquiries with accuracy
• Maintain a high level of product knowledge to act as a trusted advisor to customers
• Identify recurring issues and collaborate with product and engineering to improve the platform
• Assist with onboarding new restaurant partners when required
• Contribute to building out our knowledge base and support documentation

Qualifications

• 2+ year of customer service, technical support, or help desk experience
• Strong written and verbal communication skills
• Proficiency with Slack and Hubspot (or similar support tools)
• Comfort with technology and troubleshooting software
• Ability to work independently during evenings and weekends with minimal supervision
• Highly organized with strong attention to detail
• Positive, empathetic, and customer-first mindset

Bonus Skills

• Experience in restaurant operations or restaurant technology
• Familiarity with POS systems like Toast, Spoton or Square

Why Join Us

• Be part of a fast-growing startup redefining how restaurants operate
• Work remotely with a supportive, collaborative team
• Growth opportunities as the company scales
• Competitive salary and flexible schedule