Customer Service Representative

Job Title: Customer Service Representative Location: Hybrid — 2514 S. Locust St., Grand Island, NE 68801 Job Type: Full-Time Department: Client Services / Office Support Reports to: Customer Service Manager / Managing Broker About Berkshire Hathaway HomeServices Da-Ly Realty Berkshire Hathaway HomeServices Da-Ly Realty is a trusted and well-established real estate firm proudly serving Grand Island and surrounding Nebraska communities. Located at 2514 S. Locust St., Grand Island, NE 68801, we are part of a globally recognized brand known for integrity, market expertise, and exceptional service. Our mission is to provide clients with exceptional customer care, reliable communication, and seamless support throughout every stage of their real estate experience. We are dedicated to fostering a professional, collaborative, and service-oriented environment for all team members. Job Summary Berkshire Hathaway HomeServices Da-Ly Realty is seeking a detail-oriented and customer-focused Customer Service Representative to join our hybrid team. In this role, you will support clients, agents, and office operations by handling inquiries, managing documentation, updating records, and providing prompt, helpful service both in-office and remotely. The ideal candidate is organized, friendly, and committed to delivering outstanding customer support in a fast-paced, team-driven environment. Key Responsibilities Serve as a primary point of contact for client inquiries via phone, email, and in-person visits Provide prompt and professional assistance to buyers, sellers, and prospective clients Support real estate agents with scheduling, documentation, and customer communications Assist with preparing, reviewing, and organizing client files and transaction paperwork Maintain accurate records in CRM systems, databases, and office platforms Coordinate appointments, showings, and meetings between clients and agents Assist with marketing tasks such as listing updates, signage coordination, and promotional materials Resolve customer concerns and escalate issues to management when needed Ensure the office environment remains professional, welcoming, and organized Deliver exceptional customer service that reflects the Berkshire Hathaway HomeServices brand Qualifications Required High school diploma or equivalent (Associate’s degree preferred) Strong interpersonal, communication, and customer service skills Ability to work in a hybrid schedule involving both remote and on-site duties Proficiency with email, office software, CRM systems, and basic computer functions Highly organized with strong attention to detail Ability to multitask and prioritize in a fast-paced environment Professional and friendly demeanor when interacting with clients and colleagues Preferred Qualifications Previous experience in customer service, administrative support, or office coordination Familiarity with real estate processes, MLS tools, or transaction management systems Knowledge of the Grand Island and central Nebraska area Experience supporting sales teams or client-facing departments Why Join Us? Competitive hourly pay or salary based on experience Hybrid flexibility with both remote and on-site work On-site training, guidance, and support from experienced professionals Access to Berkshire Hathaway HomeServices’ resources, brand tools, and technology Strong market presence that enhances professional credibility Positive, team-oriented, and growth-focused work environment Opportunities for skill development and career advancement Administrative and marketing support provided Recognition and opportunities to contribute to a respected real estate brand