FL
Customer Service Representative (C1 English)
- Hiring from
- Egypt
- Work type
- Hybrid
- Posted
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Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, customer experience, and support. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships, offering employees opportunities to grow in a dynamic, global environment.
Role Description The Customer Service Representative (C1 English) is a full-time, hybrid role based in Qesm El Maadi, with the flexibility to work from home part of the time. The role involves handling incoming customer inquiries through various channels, resolving issues efficiently, and providing accurate information about products and services. The representative will document interactions, follow up on open cases, and escalate complex problems when needed to ensure a positive customer experience. Day-to-day tasks include maintaining high quality and productivity standards, meeting performance targets, collaborating with team members and other departments, and using customer feedback to suggest improvements. The role requires consistent use of C1-level English to communicate clearly and professionally with international customers.
Qualifications
Role Description The Customer Service Representative (C1 English) is a full-time, hybrid role based in Qesm El Maadi, with the flexibility to work from home part of the time. The role involves handling incoming customer inquiries through various channels, resolving issues efficiently, and providing accurate information about products and services. The representative will document interactions, follow up on open cases, and escalate complex problems when needed to ensure a positive customer experience. Day-to-day tasks include maintaining high quality and productivity standards, meeting performance targets, collaborating with team members and other departments, and using customer feedback to suggest improvements. The role requires consistent use of C1-level English to communicate clearly and professionally with international customers.
Qualifications
- Strong customer-facing skills in Customer Service Representatives roles, with hands-on experience in Customer Support.
- Demonstrated ability to maintain high Customer Satisfaction while delivering excellent Customer Service.
- Proven track record in enhancing Customer Experience through empathetic communication and problem solving.
- C1 level proficiency in English (spoken and written), with clear, professional communication skills.
- Ability to work in a hybrid setup in Qesm El Maadi, manage time effectively, and handle multiple inquiries in parallel.
- Experience using CRM or ticketing systems and familiarity with basic office and communication tools.
- Strong listening skills, patience, and resilience in handling difficult or escalated situations.
- Previous experience in customer service, call center, or support environments; diploma or degree in a related field is an advantage.
