Customer Service Representative (Licensing) – Hybrid

Role Overview:

The Customer Service Representative supports customers by handling operational tasks, addressing inquiries, resolving moderately complex issues, and managing account updates. They provide detailed product and service information, document interactions, and escalate unresolved problems. The role involves training new team members, maintaining customer records, and ensuring customer satisfaction through follow-ups, all while adhering to quality and compliance standards.

Responsibilities include:

• Responding to customer inquiries and resolving issues
• Processing orders, billing, and account changes
• Providing product knowledge and documenting interactions
• Participating in training and updating customer records
• Following quality assurance protocols and compliance standards

Qualifications & Skills:

• Prior licensing experience in Non-Profit, Payroll, Sales Tax, or Industry Licensing
• Strong communication and customer relationship skills
• Intermediate problem-solving abilities
• Organizational skills for managing tasks efficiently
• Proficiency with CRM tools and databases
• Knowledge of quality assurance standards
• Ability to mentor and train new team members

Additional Details:

This hybrid role requires eight days per month in the office within 50 miles. The position offers a competitive salary, benefits, and opportunities for development. Candidates must be legally authorized to work in the U.S. without sponsorship. The role emphasizes authentic interview practices and may require onsite participation during the hiring process.