Customer Service Representative – Medical Appointment Setter

🚀 Fast-Track Your 2027 Success: Exclusive Priority Access

Role: Customer Service Representative – Medical Appointment Setter

DEPARTMENT: Operations | Reports to: Team Lead, Patient Services

EMPLOYMENT TYPE: Full-time (40 hours/week) | Hybrid-Remote

LOCATION: Santiago or Puerto Plata, Dominican Republic

WORK SCHEDULE: Monday to Friday | 8:00 AM – 5:00 PM US-EST

Note on Schedule: Candidates must be available to work 1 Saturday per month during standard shift hours (8:00 AM – 5:00 PM EST).

🌟 Get Ahead of the 2027 Hiring Rush!

Spectra Management is opening early-access pre-registration for our upcoming healthcare operations expansion.

While active onboarding for this cohort officially begins in 2027, we are accepting early applications today. Submitting your profile now allows our Talent Acquisition team to review and verify your background ahead of time—placing you at the very front of the line when official interview seats open!

POSITION OVERVIEW

We are seeking a Customer Service Representative – Medical Appointment Setter to join our growing healthcare support team. In this role, you will be responsible for contacting patients, scheduling medical appointments, confirming details, and ensuring a smooth and professional patient experience for our U.S.-based healthcare partners.

This position is ideal for someone who is bilingual (English/Spanish), tech-savvy, and passionate about providing exceptional customer service in a fast-paced healthcare environment.

KEY RESPONSIBILITIES

• Patient Contact & Scheduling: Handle high-volume outbound and inbound calls to schedule, confirm, and reschedule patient appointments in accordance with U.S. clinical protocols.
• Bilingual Communication: Communicate clearly, empathetically, and professionally in both English and Spanish with patients, caregivers, and healthcare providers.
• Data Entry & EMR Documentation: Accurately log patient details, contact updates, appointment notes, and visit types into electronic health record (EMR) platforms and CRM scheduling systems in real time.
• Pre-Appointment Verification: Follow established protocols to verify insurance details and confirm pre-appointment medical requirements prior to scheduled visits.
• Operational Performance: Maintain top-tier call quality and data accuracy while consistently hitting daily productivity and service-level agreement (SLA) goals.
• Cross-Functional Collaboration: Partner with team leads and internal operational support to resolve patient scheduling bottlenecks and operational queries.

REQUIRED QUALIFICATIONS

• Language Proficiency: Bilingual fluency in English and Spanish (verbal and written) is required for daily interactions with U.S. patients and local leadership.
• Experience: Minimum of 1 year of customer service or call center experience (healthcare or international BPO setting preferred).
• Technical Skills: Tech-savvy with hands-on proficiency in Microsoft Excel, Office applications, and navigating CRM/scheduling tools.
• Work Arrangement & Availability: Full availability to work Monday through Friday, 8:00 AM – 5:00 PM EST, plus 1 required Saturday per month (same shift hours).
• Hybrid Readiness: Willingness to work in a hybrid setup (Initial training on-site in Santiago followed by partial remote work upon successful onboarding). Must have a quiet home office setup with high-speed internet for remote days.

PREFERRED QUALIFICATIONS

• Prior experience in a medical office, healthcare call center, or patient scheduling role.
• Hands-on experience navigating Electronic Medical Record (EMR) software (e.g., Athenahealth, Epic, eClinicalWorks, Cerner).
• Experience delivering phone-based support to U.S.-based patients and healthcare providers.

WHY JOIN SPECTRA MANAGEMENT?

• Competitive compensation package with regular performance reviews.
• Early-access candidate priority placement ahead of 2027 cohort openings.
• Clear opportunities for career growth within global healthcare operations.
• Inclusive, collaborative culture backed by ongoing professional training.

💡 Candidate Tips: Make Your Application Stand Out!

To ensure our recruiting team flags your resume during this early-access campaign, tailor your CV using these tips:

1. Clearly State Bilingual Fluency:
2. Highlight your English and Spanish proficiency levels prominently near the top of your resume (e.g., Bilingual: English C1/C2 & Native Spanish).
3. Detail Healthcare & Call Center Metrics:
4. Quantify your past customer service or call center experience (e.g., "Handled 80+ inbound/outbound scheduling calls daily with a 98% quality assurance score").
5. Explicitly Mention Tech Stack & EMRs:
6. List any software, CRM tools, or EMR platforms you have used (e.g., Epic, Athenahealth, Salesforce, MS Excel, Google Workspace).
7. Highlight U.S. Client Experience:
8. If you have worked for U.S.-facing accounts, explicitly detail your experience with U.S. time zones, telephone etiquette, and patient interaction standards.
9. Format for ATS Readability:
10. Use clean, standard headings (Work Experience, Education, Technical Skills, Languages) in PDF or Word format so our tracking system processes your resume correctly.