Customer Service Representative (Student Enquiries)

Location: Egypt (Remote)

Employment Type: Full Time

Monthly Salary: $270 to $350, depending on experience and qualifications

Working Schedule: Six days per week

About UKuni

UKuni is an international education consultancy helping students from the Middle East pursue higher education abroad, particularly in the United Kingdom.

We work closely with students, parents, and international university partners to support students throughout their university application journey.

About the Role

We are looking for a motivated and highly responsive Customer Service Representative to join our team remotely from Egypt.

The successful candidate will be responsible for communicating with prospective students and parents, responding to enquiries, maintaining accurate student records, and ensuring that enquiries are followed up promptly and professionally.

You will work closely with our Education Advisors in Saudi Arabia and our Admissions team to support a smooth student experience.

Excellent spoken and written English is essential. Candidates must be comfortable communicating professionally in English through telephone conversations, emails, and other digital channels.

This position is suitable for candidates who are beginning their customer service careers or have gained initial experience in a customer service, call centre, or client support environment.

Key Responsibilities

• Respond promptly and professionally to student and parent enquiries through telephone calls, WhatsApp, and email.

• Provide accurate general information about UKuni's services and the university application process.

• Understand students' initial requirements and direct them to the appropriate Education Advisor.

• Follow up with prospective students to maintain engagement and ensure enquiries are handled efficiently.

• Maintain accurate and updated student information and communication records within the company's CRM system.

• Coordinate with Education Advisors and Admissions Officers to ensure effective communication and handover of student enquiries.

• Support online student information sessions and other customer service activities when required.

• Meet established standards for responsiveness, communication quality, and task completion.

Requirements

Essential Qualifications

• Strong professional English communication skills, both spoken and written, equivalent to CEFR B2 or higher.

• Fluent Arabic communication skills, both spoken and written.

• Excellent interpersonal and customer service skills.

• Ability to communicate confidently and professionally with students and parents.

• Strong organisational skills and ability to manage multiple enquiries simultaneously.

• Good computer literacy and familiarity with email, Microsoft Office, or Google Workspace.

• Reliable internet access and access to a suitable personal computer or laptop.

• Ability to work independently and remain productive in a remote working environment.

• Availability to work the full schedule outlined below.

Preferred Qualifications

• Previous experience in customer service, call centres, student support, or client relations.

• Experience using CRM systems, WhatsApp Business, or customer support platforms.

• Previous experience in the education sector or familiarity with studying abroad.

• Bachelor's degree in a relevant field.

Previous experience in international education is not required. Training on UKuni's services and processes will be provided.

Working Hours

This is a full time position requiring six working days per week.

Sunday to Thursday: 10:00 AM to 7:00 PM, including a one hour break.

Saturday: 12:00 PM to 6:00 PM, including a one hour break.

Friday: Weekly day off.

Candidates must be available to work according to this schedule.

Salary

$270 to $350 per month, depending on qualifications.

Applicants should ensure that their salary expectations fall within this range before applying.

Recruitment Process

Shortlisted candidates will be required to complete a brief English communication assessment, followed by an online interview.

The assessment will evaluate spoken and written English, professionalism, and customer service communication skills.

How to Apply

Apply directly through LinkedIn with your updated CV.

Only shortlisted applicants will be contacted for the next stage.