Customer Service Sales Engineer

About the Company

FlexLink is a leading organization headquartered in Gothenburg, Sweden, has operatingunits in 26 countries and is represented in more than 60. We are a leading provider ofhigh-end solutions to manufacturing industries such as food, beverages, tissues,personal care, pharmaceutical, automotive, batteries and electronics.Our business portfolio encompasses a wide range of innovative solutions in automatedproduction flows, with conveyor design, custom conveyor engineering, and softwaresupport to manage the information flows in a production process to match the materialmovement. Working closely with our global customers, we strive to provide state-of-the-art solutions that deliver production efficiency and enable sustainable manufacturingtoday and tomorrow.FlexLink Hungary, based in Budapest, is a leading provider of conveyor technologysolutions for packaging across industries. We specialize in automation and material flowsolutions, helping businesses improve efficiency and productivity.For more detailed information about FlexLink and its comprehensive businesslandscape, please visit www.flexlink.com.FlexLink is part of Coesia, a group of innovation-based industrial and packagingsolutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.

About the Role

Service Project Manager is responsible for gaining, handling, and delivering service Opportunities: modifications,modernizations, line audits, warranty, spare parts & preventive maintenance. This person will be responsible forproactive sale of Service’s products and services and for preparation of technical and price offers.Service Project Manager is also responsible for executing service’s projects in a manner that FlexLink deliver theproject: on time, within budget and with high level of customer satisfaction.

Main responsibilities:

• Maintaining regular business relationships with customers, advising and keeping high level of customersatisfaction
• Preparing service’s Quotes and calculations;
• Solving problems related to assembly, product flow, line functionality or in the event of customer complaints;
• Recognizing and fulfilling service’s needs signalized by Customers;
• Project execution, coordination, planning and supervising installation at the Customer;
• Controlling and reporting results for projects, analyzing accounting entries for project costs and their deviationsfrom budget assumptions;
• Providing technical consultation during project implementation, planning and support of production andinstallation;
• Ensuring the highest quality of products and all operational activities in accordance with FlexLink standards toachieve the highest customer satisfaction;
• Support and cooperation with Sales, Finance, Marketing, Applications and Customer Care departments;
• Reporting in CRM according to FlexLink standards and on time;
• Reporting in SAP according to FlexLink standards and on time;
• Asking for quotations from external suppliers and recalculate it for Customer Quotation needs;

What You Need to Be Successful

• Open & honest
• Communication at excellent level
• Negotiation skills
• Presentation skills
• Project Management
• Customer focus
• Service Orientation
• Going for quality in everything he/she does
• Ability and availability for domestic and business trips (over 50% of working time);
• English language on level B1 / B2 or higher

Our OfferAt FlexLink, we ensure that our employees feel comfortable, valued, and motivated.

• Flexible working hours and hybrid work options
• A full-time employment contract
• A rich benefits package, including:
• Private medical care
• Life insurance
• Company car – also for private use
• SZÉP Card
• Employee referral program
• On-site parking

Equal Opportunity Statement

Coesia is an equal opportunity employer. We believe in fair, merit-based recruitment and assess all candidates exclusively on the basis of their qualifications, skills, experience and suitability for the role.