Customer Service Specialist/ Luxury fashion

Role Description The Customer Service Specialist for luxury fashion at MOONMAINS is a remote, contract role responsible for delivering a high-quality customer experience across digital and phone channels. Day-to-day tasks include responding to customer inquiries about orders, sizing, product details, and returns, while maintaining an elevated, brand-aligned tone. The specialist will handle complaints and issues promptly, track customer interactions, and ensure timely resolutions that support customer satisfaction and loyalty. The role also involves collaborating with internal teams to relay customer feedback, identify recurring issues, and contribute to process improvements. This position requires consistent professionalism, accurate documentation, and a strong understanding of luxury fashion expectations.

Qualifications

• Strong Customer Support and Customer Service skills to manage inquiries, resolve issues, and represent the brand professionally.
• Ability to enhance Customer Satisfaction and Customer Experience through empathetic communication and solution-focused support.
• Excellent Phone Etiquette and written communication skills for clear, courteous, and brand-consistent interactions.
• Experience in luxury fashion, retail, or e-commerce customer service is highly beneficial.
• Comfort working remotely with reliable internet access and the ability to manage time and priorities independently.
• Familiarity with CRM or helpdesk tools and basic proficiency in standard office software.
• Strong attention to detail, problem-solving skills, and a customer-centric mindset.
• Ability to work with diverse customers and team members in a respectful, inclusive manner.