Customer Success and Operations Associate

🧘 Full-time | Remote-Hybrid | Immediate Start Available

About vibefam:

vibefam is a SaaS platform purpose-built for fitness and wellness businesses. We empower studios, gyms, wellness and fitnesss centre to streamline operations, enhance client experiences, and scale their businesses with confidence.

The Role:

We’re on the lookout for a proactive and detail-oriented Customer Success and Operations Associate to join our growing team. If you thrive in fast-paced environments, love problem-solving, and care deeply about delivering exceptional customer experiences — this could be your perfect fit.

In this role, you’ll be instrumental in shaping client journeys, supporting our operations, and driving service excellence from behind the scenes.

What You'll Be Doing🌟

Client Support & Operational Excellence

• Provide responsive and high-quality operational support to clients.
• Troubleshoot issues, manage system configurations, and handle inquiries professionally.
• Identify bugs, limitations, and opportunities for improvement — and collaborate with our product team to enhance features.

Client Onboarding & Relationship Management

• Lead client onboarding from start to finish, ensuring a smooth and positive experience.
• Build long-term client relationships through proactive communication and support.

Service Delivery & Project Management

• Contribute to projects that improve our service delivery processes.
• Collaborate cross-functionally with internal teams to ensure seamless execution.
• Share client feedback and insights to help us grow and refine our offerings.

Data & System Management

• Manage and analyze operational and customer data using Excel.
• Familiarity with CRM tools like HubSpot is a strong advantage.

What We’re Looking For

• A curious and resourceful self-starter who loves to learn and improve.
• Excellent communication and interpersonal skills — you enjoy building relationships and influencing outcomes.
• A team player who’s also confident working independently.
• Comfortable navigating fast-changing environments and wearing multiple hats.
• Fresh graduates are welcome to apply!
• 1–3 years of relevant experience in customer success, support, or operations is a plus.

Why Join vibefam?

• Be part of a purpose-driven startup reshaping the wellness industry.
• Work with passionate, driven teammates who support each other.
• Opportunity for growth, creativity, and hands-on learning.
• Hybrid work environment with flexibility and autonomy.