Customer Success Associate

Who We Are: At Quantigo AI, we combine human expertise with machine efficiency to deliver high-quality annotated data at scale. We help AI companies achieve faster, scalable results without compromising precision or quality. Our clients range from ambitious startups and academic institutions to Fortune 500 companies, spanning industries like autonomous driving, retail, security, and geospatial. We proudly support a global network of customers across all continents. Despite our growth, we remain committed to transparency, fair pricing, personalized service, and delivering exceptional results. What We're Looking For: We are hiring a Customer Success Associate who will manage client accounts post-sale, focusing on onboarding, day-to-day relationship management, and ensuring successful project execution. You will be the main point of contact for your clients, coordinating with internal teams, resolving issues, and keeping projects on track. This role is ideal for someone with 1-2 years of experience in customer success, account management, or client-facing roles, who wants to take ownership of accounts while growing into more senior responsibilities. You'll be expected to manage multiple clients, support renewals, and identify upsell opportunities, while escalating complex situations to the Manager. Key Responsibilities: Onboarding & Relationship Management Welcome new clients and lead their onboarding process, including kickoff calls, documentation, and project setup. Serve as the primary point of contact for your clients, maintaining consistent communication and trust. Address client questions, resolve day-to-day issues, and escalate complex concerns when needed. Project Oversight & Coordination Coordinate with internal teams, including project managers and other stakeholders, to ensure timely and high-quality project delivery. Monitor deliverable timelines and raise risks or delays to leadership when necessary. Ensure clients are aligned with internal workflows, milestones, and expectations. Customer Success & Retention Track client satisfaction, usage, and engagement to ensure ongoing value delivery. Collect and share client feedback to improve services. Prepare renewal communications and support upselling opportunities identified in accounts. Billing & Reporting Coordinate with internal teams to gather invoicing details and share them with clients. Track payments and follow up on outstanding invoices. Maintain accurate client records in the CRM and contribute to monthly/quarterly reporting. Who You Are: Were looking for a detail-oriented, client-focused individual with 1-2 years of experience in sales support, customer success, or client management. Ideally, you'll have: Experience: 1-2 years in a customer-facing role in customer success, account management, or operations support. Experience in tech, outsourcing, or data-related services is a plus. Communication Skills: Clear, professional verbal and written communication skills. You should be comfortable with both client and internal interactions. Industry Knowledge: Exposure to AI/ML, data labeling, or B2B services is a plus, but not required well train the right candidate. Tools: Working knowledge of CRMs (e.g., HubSpot, Zoho), Google Workspace, and basic project tracking tools like ClickUp or Trello. Organizational Skills: Highly organized, with the ability to manage tasks across multiple clients and internal teams without dropping the ball. Mindset: Proactive, adaptable, and eager to learn. You take initiative, ask smart questions, and follow through with precision and professionalism. Why Join Us: At Quantigo AI, we value innovation, collaboration, and excellence, and offer a work environment where you can thrive and grow. You'll have the opportunity to: Competitive salary and festival bonuses to reward your hard work and achievements. The chance to collaborate with a dynamic team , working with clients across diverse industries and continents. Opportunities to make a tangible impact on our growth and contribute to projects that are shaping the future of AI. A fast-paced, high-energy environment where innovation, ambition, and teamwork thrive. Education and training assistance stipends to support your professional development. Clear growth opportunities to advance your career within the company. A flexible, hybrid work environment (remote/office), giving you the freedom to work in a way that supports both productivity and creativity. Position Details: Industry: Machine Learning, Data Annotation Position Type: Full-time (Permanent) Location: Dhaka, Bangladesh Start Date: Immediately Job Location: Hybrid (Remote/Office) Working Days and Hours: Monday to Friday, 11:00 am to 3:00 pm (Work from Office) & 10:00 pm to 2:00 am (Work from Home), GMT +6 Salary: BDT 40,000 to 55,000 (Based on experience) Other Benefits: As per the organization's policy Equal Opportunity Employer: At Quantigo AI, we are proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, sexual orientation, physical or mental disability, age, or any other characteristic. We believe diversity and inclusion make us stronger, and we celebrate those differences for the benefit of our employees, services, and community.