Customer Success Associate

Leadify is a talent assessment platform that evaluates managers and employees through AI-driven behavioral simulations. We measure competencies through role-plays and difficult conversations, and give organizations clear, actionable reports.

We're looking for our first Customer Success Associate to make sure every customer gets the most out of Leadify. You'll work directly with the founder and help build our customer experience from the ground up.

What you'll do

• Respond quickly to every customer message and make sure no request goes unanswered

• Run onboarding and first use for new customers from start to finish

• Track usage, spot customers who are slowing down, and get them moving again

• Collect customer feedback and bring it to the product team

• Prepare weekly customer reports and follow up on renewals and collections

Who we're looking for

• Recent graduate or 0-2 years of experience, ideally in psychology, business, industrial engineering or a related field

• Someone who doesn't let go until the job is done, with a track record that shows it (student clubs, sales, customer service, your own projects)

• Clear and careful communication, written and spoken, in fluent Turkish and good English

• Interest in HR, assessment or AI

What we offer

• Work directly with the founder at a growing AI startup and learn fast

• Fixed salary plus a bonus on collections

• A path to build and lead the customer success team as we grow

• Hybrid work in Istanbul

When you apply, share in two or three sentences an example of a time you didn't let go of something until it was done.