BUSUP

BUSUP is a global corporate mobility company helping organizations rethink how their people get to work. Through a technology-driven, asset-light model, we combine data, AI-powered route optimization, operational expertise, and a trusted network of local transport operators to make employee commuting more efficient, flexible, and sustainable.

We partner with large companies across Europe, Latin America, and North America to design, manage, and continuously improve shared mobility solutions that reduce costs, lower emissions, and create a better commuting experience for employees. At BUSUP, we believe the future of corporate mobility is smarter, more connected, and built around people, helping companies move their teams with greater efficiency, visibility, and impact.

FUNCTIONS AND RESPONSIBILITIES

Manages day-to-day relationships with assigned accounts, balancing client management with hands-on operational follow-up so that every request is resolved on time and each POC has an excellent relationship with BUSUP.

CORE RESPONSIBILITIES

1. Client relationship & account management

Primary point of contact: serve as the main voice for clients right from onboarding, actively grasping their goals, needs, and expectations
Day-to-day engagement: manage ongoing relationships, address issues promptly, and meet with clients on-site or via calls as required
Regular client syncs: run weekly, bi-weekly, or monthly meetings, handling agendas, Power BI performance metrics, and post-meeting follow-ups
Enablement & onboarding: train POCs on key digital platforms like dashboards and BI reports to drive digital adoption
Health & satisfaction: track client sentiment with Global CS via NPS and periodic surveys, escalating operational risks to leadership
Turnaround strategies: construct and execute targeted action plans with the CS Team Leader whenever satisfaction drops
Growth: spot upselling opportunities and synergies among clients, transfer all the information to Sales and support the presentation to the client.

2. Operational management

Ticketing & issue tracking: capture inbound requests, create Jira tickets, and review progress daily to ensure resolution within defined SLAs
CRM maintenance: keep HubSpot records, account details, and status updates accurate and organized
Cross-functional execution: align internal teams to ensure timely delivery, jumping in hands-on whenever required
Passenger communications: coordinate and validate the communications sent to passengers.
Field quality assurance: audit active routes against published schedules and join field trips to review operations in person

3. Analysis & reporting

Performance tracking: evaluate active usage, rider volume, and vehicle capacity to uncover Optimization areas and suggest enhancements
Client reporting: deliver monthly summaries and distribute Power BI dashboards to key external stakeholders
Account visibility: report overall account status and updates to internal executives and global team members
Operational proposals: gather relevant data to build route optimization plans and feasibility studies for Market Ops

WHAT YOU BRING

More than 2 years of experience in account management, customer success, operations and/or consulting services.
Excellent verbal and written communication, negotiation and conflict resolution skills.
Strong organization, multitasking and attention to detail; comfortable with tools such as Jira, HubSpot and Power BI.
Analytical mindset to turn data into actions; empathy and caring for people.
Entrepreneurial spirit: proactive, adaptable and results-oriented, able to work in a demanding environment.
Spanish and English at a proficiency level (Portuguese is a plus).

BUSUP BENEFITS🎁

Flexible working hours
Hybrid work (up to 2 days per week is the current remote working policy)
Option of Flexible Remuneration (restaurant vouchers, transport vouchers, health insurance) and Meal Assistance
Culture of autonomy, responsibility, and continuous feedback
Annual Leave: 23 working days + half-day of your birthday
Values & purpose oriented

If you believe you match these values, we look forward to meeting you! 💚

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