Customer Success & Growth Manager

Onboard customers. Drive adoption. Build relationships. Help shape the future of learning.

Remote – Anywhere in Europe | Full-time

About FizzyLemon

At FizzyLemon, we're rethinking how people learn and develop at work.

Our AI-powered learning platform enables employees to practice real-world conversations with AI avatars, receive immediate feedback, and build the skills they need to perform better.

We're a fast-growing European HR Tech startup, working with organizations across different industries and markets. And we're just getting started.

As we scale across Europe, we're looking for a Customer Success & Growth Manager who loves working with customers, understands learning technology, and has the commercial drive to turn great relationships into long-term growth.

Your opportunity

As our Customer Success & Growth Manager, you'll play a key role in making our customers successful with FizzyLemon.

You'll guide new clients through onboarding, help them launch impactful learning experiences, and ensure they get real value from our platform.

You'll also manage relationships with existing customers, identify opportunities to grow accounts, and follow up on inbound leads and commercial opportunities.

This is a hands-on, international role combining customer success, learning technology, and account management, with plenty of room to shape how we work as we grow.

What you'll do

• Own customer onboarding: guide new clients from contract signature to successful implementation, activation, and launch.
• Drive customer success: help customers adopt FizzyLemon, achieve their learning objectives, and get measurable value from our platform.
• Manage customer relationships: become a trusted point of contact for clients across different European markets.
• Grow existing accounts: identify opportunities for additional use cases, broader adoption, renewals, and expansion.
• Follow up on leads: engage with inbound prospects, qualify opportunities, deliver product demos, and support the commercial process.
• Work with learning technology: help clients translate learning challenges into engaging AI-powered training experiences.
• Collaborate across teams: work closely with our product, sales, and partner teams to improve the customer experience.
• Build scalable processes: help develop our onboarding approach, customer success playbooks, and account management practices as we grow.

Who we're looking for

You're a customer-focused, commercially minded professional who combines strong relationship skills with a structured, hands-on approach.

Ideally, you bring:

• 3–8 years of experience in customer success, account management, client onboarding, or a similar customer-facing role, preferably in B2B SaaS.
• A strong affinity with learning technology, ideally through experience in L&D, EdTech, HR Tech, or corporate learning.
• Proven account management skills and the ability to build trusted, long-term customer relationships.
• Experience onboarding clients, driving adoption, and helping customers achieve successful outcomes.
• Excellent communication, presentation, and stakeholder management skills.
• Excellent English is essential. Fluency in two or more additional European languages, particularly French, German, or Spanish, is a major advantage.
• A commercial mindset and the confidence to follow up on leads, run product demos, and spot growth opportunities.
• A structured, proactive approach to managing multiple customers, projects, and priorities.
• Curiosity about AI, learning, and the future of work.
• An entrepreneurial mindset and the ambition to grow with a European startup.

Most importantly, you're someone who genuinely enjoys helping customers succeed, takes ownership, and gets energy from building relationships and making things happen.

Why join FizzyLemon?

This is not just another customer success job.

You'll join a European startup at an exciting stage, where your contribution can genuinely shape both our customer experience and our growth.

What you can expect:

• Real ownership: take responsibility for customer relationships and help build our customer success function.
• An exciting product: work at the intersection of AI, learning, and human development.
• A European adventure: work with customers and colleagues across multiple countries and markets.
• Work from anywhere in Europe: enjoy the flexibility of a remote-first, international team, with occasional travel for customer meetings and team events.
• Room to grow: develop your career alongside the company, with opportunities to take on broader responsibilities.
• Shared upside: a €60,000 annual gross base salary, performance-based variable compensation, and eligibility to participate in our employee equity/option plan after six months, subject to plan terms.
• A startup experience: short decision lines, direct access to the founders, lots of energy, and the opportunity to help build something meaningful.

Ready to build with us?

If you love working with customers, understand the power of learning technology, and want to help shape the future of workplace learning, we'd love to meet you.

Join FizzyLemon. Let's make learning stick.