Customer Success Manager

Tasks Be a friend for customers and the person who will help to solve any problem Accompany and support clients at all stages: after payment and until the end of their charter (communication in chats, by mail and rarely by phone) Communicate with charter companies Quickly and independently resolve difficult/conflict situations Work with amoCRM Process payments and invoices Collect feedback from users and work with the team to improve the product Requirements An overwhelming desire to help people Attentiveness, accuracy, and multi-tasking at the same time Readiness to quickly immerse into a new area and learn a lot Fluent English (you need to communicate with customers and charter companies) Technical ability to work remotely (laptop, fast Internet, a quiet place to work) AmoCRM experience is a plus Benefits Remote work - you can work from anywhere in the world; Opportunity for professional development and training; Participation in corporate trips - once a year, we organize a week of sailing experience for all employees of the company; Flexible calendar of holidays - our employees live in different countries, so we offer them the opportunity to form their own calendar of holidays.