Customer Success Manager

Customer Success Manager

Location: Hybrid (Santiago, Chile)

🚀 About Variacode

At Variacode, we connect top-tier tech talent with cutting-edge global projects. We are currently looking for an ambitious, challenge-seeking Customer Success Manager to join a high-performing team driving product adoption, customer retention, and account expansion across a broad software portfolio.

Our client's technology is used in 80+ countries by Fortune 500 companies (like Home Depot), allowing millions of users to preview products in their own spaces in real-time. If you want to make a massive impact and work on high-traffic, scalable systems, this is your place!

🎯 The Role

As a Customer Success Manager on our Scaled accounts team, you will play a crucial role in advancing product integration, client retention, and portfolio growth. Serving as a trusted advisor across a wide pooled customer base, you will empower clients to reach their business milestones while proactively discovering opportunities for upsells, cross-sells, and account expansion.

⚙️ What you will do (Responsibilities):

• Act as the main technical contact for account inquiries, issue escalations, and value alignment in a dynamic, high-volume pooled customer segment.
• Handle high-volume customer engagements efficiently, responding quickly to automated usage alerts and digital activity triggers.
• Evaluate data analytics to flag accounts at risk of churn while discovering potential expansion opportunities.
• Analyze every client's operational targets, technical hurdles, and key success metrics.
• Uncover and execute expansion opportunities through cross-selling and upselling, including additional module licensing and new product features.
• Boost overall platform adoption to ensure customers achieve maximum value and desired business outcomes.
• Lead recurring executive reviews to evaluate account health, realign on strategic milestones, and highlight product value.
• Partner cross-functionally across internal groups to drive long-term account growth, seamless renewals, and client satisfaction.
• Help refine operational playbooks, customer success tools, and internal resources to optimize overall delivery speed.
• Provide strategic domain insights and guidance to help accounts adopt industry standards and maximize platform impact.

🔍 What we are looking for:Must-haves (Required):

• Experience: 3+ years in account management, customer success, SaaS sales, or related technical account roles.
• Technical Stack & Tools: Advanced CRM platforms (e.g., Salesforce) and specialized customer success platforms.
• Key Skills: Account expansion capability, data-driven analytics interpretation, executive relationship building, proactive negotiation, and task prioritization in fast-paced environments.
• Language: Fluent English proficiency with strong conversational and technical communication skills.

Nice-to-haves (Pluses):

• Background in DevOps, incident management, or IT operations platforms.
• Familiarity with business intelligence platforms (e.g., Tableau) and sales engagement tools (e.g., Outreach).
• Experience with value-realization frameworks and structured customer success planning.

🎁 What we offer:

• Opportunity to work with cutting-edge tech stacks and Fortune 500 clients.
• A highly collaborative, innovation-driven, and remote-first global culture.
• Continuous professional growth and career development pathways.