Customer Success Manager -Full time - Permanent - Perth, Australia

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all. And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services. We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, process-oriented Customer Success Manager. About the role This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service. Working closely with the CSM Team (Global) and Australia Country Manager, you will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away. In this role you will be: Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress Owning the client journey from sale to renewal (and beyond) Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction Creating opportunities for revenue growth Ensuring clients renew on same or better terms Using all data and relevant resources to create compelling client stories to amplify our success