Customer Success Manager Italian/French/English

Within your #OneTeam

• You will be in charge to secure onboarding, adoption and drive customer satisfaction
• You will build customer loyalty
• You will reduce Time-to-Value for OVHcloud's customers
• You will increase account income through cross-selling & upselling
• You will bring the voice of your customers and be their advocate within OVHcloud

Your main responsibilities :

• Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.
• Customer Advocacy: work closely with other OVHcloud's teams, act as an advocate for the customer within OVHcloud.
• Onboarding on new services: help customers get started with the product or service by providing trainings and resources.
• Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud's services, while reducing time to value from their investment.

Your future impact

In 6 months

• You will complete onboarding et training to be able to pitch OVHcloud’s solution.
• You will manage a portfolio of customers: support them on a daily basis in using the product or service
• You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts
• You will take part to internal projects and contribute to team meetings

And in 1 year

• You will develop and enforce your customers' interactions
• You will become a CSM Referent to at least one Sales’ region
• You will lead international OVHcloud's initiatives
• You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features
• You will be autonomous to deploy an OVHcloud’s Success Account Plan (SAP) with you customers

Skills required :

• You are customer centric, and you have a demonstrable experience Customer-facing interactions.
• You have previously advised customers or used cloud infrastructure yourself, you know the benefits and challenges of moving to the cloud
• You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair
• You have strong communication skills in French, Italian and English.
• You know how to evaluate and control the risk and manage situations of conflict
• You are organized, disciplined, and have a good team spirit
• You have a curious mind and be comfortable with financial concepts, numerous communication and CRM tools

That's a plus :

• You have vertical & sector knowledge (cloud certifications a plus)
• You have an ITIL certification

.