Customer Success & Operations Executive

SmartEdge International | Pakistan · 100% Remote · Part-time

Salary: PKR 35,000–45,000 per month, depending on skills and experience

SmartEdge International provides personalised online tutoring for students and families, primarily in the UK.

We’re looking for an exceptionally reliable, confident and organised professional to support parents, manage trial-session experiences and coordinate our daily tutoring operations. As a key point of contact for families, you will represent SmartEdge with warmth, clarity and professionalism.

Your responsibilities

• Handle prospective parent enquiries and sales calls, understand their children’s learning needs, explain our services and guide families through trials and enrolment.

• Open trial sessions, welcome families and introduce tutors. Remain present and available throughout each assigned trial, then close the session, gather feedback and explain next steps.

• Coordinate busy evening operations: respond to simultaneous messages, follow up on missing students or tutors, and help resolve connectivity and scheduling issues.

• Support existing families, liaise with tutors and maintain accurate records and follow-ups in our internal portal.

• Take ownership of day-to-day issues, prioritise effectively and escalate promptly when needed, allowing tutors to focus on teaching.

What we’re looking for

• Excellent spoken and written English, with clear pronunciation and confident, natural communication with UK parents.

• A warm, professional manner on telephone and video calls.

• Exceptional reliability, punctuality, attention to detail and follow-through.

• The ability to remain calm, organised and responsive when several issues arise at once.

• Your own laptop, reliable high-speed internet, backup arrangements for connectivity and power interruptions, and a quiet workspace.

• Experience in customer support, education counselling, sales or operations coordination is preferred.

Working hours — all UKT

Monday–Friday: 12PM–1:30PM and 4:30PM–8PM

Saturday: 12PM–2PM

Total: 27 hours per week. Both weekday blocks are required. Hours follow UK local time, including seasonal clock changes. The evening block is our busiest period and requires your full attention.

This role offers the opportunity to take on greater responsibility as SmartEdge grows.

How to apply

Email your updated CV to careers@smartedgestudy.com.

Shortlisted applicants will complete a brief spoken-English assessment and practical role-play covering parent communication, trial-session management and operational problem-solving.

Applications are welcome from candidates across Pakistan. Selection will be based on relevant skills, communication, reliability and suitability for the role.