Customer Success Representative

Customer Success Representative

📍 Remote · Argentina · Full time

About our client

Our client is a fast-growing e-commerce brand set to launch two new brands in the coming months. They have a small, agile team where every person has a direct impact on the business, and they’re looking for someone they can fully trust to own the customer experience.

🔥 Responsibilities

• Manage incoming customer inquiries via Instagram and Facebook direct messages and email.
• Prioritize a high volume of messages, making sure urgent cases are handled first.
• Assist potential customers throughout the purchase process.
• Follow up with existing customers on order status, shipping, and general inquiries.
• Identify cases that require further attention, such as returns or order issues, and escalate them to the team lead.
• Log and manage inquiries using the company’s internal dashboard.
• Keep the brand’s tone of voice consistent in every interaction.

✅ Requirements

• Experience in customer-facing roles, ideally at e-commerce brands.
• Strong prioritization skills: you know where to start when your inbox is full.
• Excellent time management and the ability to work independently.
• Reliable and accountable: someone the team can count on without supervision.
• Excellent written communication skills in Spanish.
• Interest in e-commerce, brands, and social media.
• Eagerness to learn and grow professionally.

✨ What they offer

• 100% remote work from anywhere in Argentina.
• Full-time position.
• Real growth opportunities as the company expands into new brands.
• An agile, dynamic work environment.