Customer Success Specialist

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

Job Title: Customer Success Specialist

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Help our clients' customers get the most out of their products, from onboarding to renewal.

Responsibilities

• Onboard new customers and guide them through setup
• Be the main point of contact for a portfolio of accounts
• Run check-in calls and track account health
• Spot risks and upsell opportunities
• Gather customer feedback and share it with product and sales
• Keep the CRM up to date
  
  

Requirements

• 2+ years in customer success, account management or customer support
• Advanced English (C1 or higher)
• Strong communication and relationship-building skills
• Experience with CRMs (HubSpot, Salesforce or similar)
• Organized and proactive
  
  

Nice To Have

• SaaS experience
• Tools like Intercom or Gainsight
  
  

English Level

Advanced (C1 or higher), written and spoken

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team
  
  

This Is An Open Application

We're always hiring for this role. Apply once and we'll contact you as soon as a position with one of our clients matches your profile.