Customer Success Specialist – Medical Aesthetics

Our partner is a fast-growing international medical aesthetics company, recognised for its innovative products, expanding global presence and commitment to delivering high-quality customer experiences.

As part of its continued growth, the business is seeking a Customer Success Specialist to join its team near Antwerp. This is an excellent opportunity for a customer-focused professional with experience in customer service, order management or customer operations to join a dynamic international organisation.

The Role

This is a hands-on Customer Success and Customer Operations role, focused on managing the complete customer order lifecycle and ensuring an efficient, seamless customer experience across multiple international markets.

Working closely with customers and internal stakeholders across logistics, warehouse, finance and commercial teams, you will act as a key point of contact, ensuring orders are processed accurately, deliveries are coordinated efficiently and customer queries are resolved promptly.

Key Responsibilities

• Manage and process customer orders from initial entry through to delivery.
• Monitor order progress, track shipments and manage backorders.
• Act as a key customer contact, responding to enquiries relating to orders, deliveries and products.
• Coordinate with logistics providers, warehouse teams and internal stakeholders to ensure timely deliveries.
• Process invoices and credit notes, investigating and resolving discrepancies.
• Manage customer complaints and deliver effective, customer-focused solutions.
• Maintain accurate customer records and ensure compliance with internal processes.
• Identify opportunities to improve order management processes, operational efficiency and the overall customer experience.
• Collaborate cross-functionally to support customer satisfaction and service excellence.

About You

• 2–5 years' experience in Customer Success, Customer Service, Customer Operations or Order Management.
• Experience within a product-based environment, ideally medical devices, medical aesthetics, pharmaceuticals, logistics or manufacturing.
• Familiarity with ERP systems; SAP experience would be a strong advantage.
• Excellent organisational skills and strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, international environment.
• Proactive, solutions-focused approach with excellent communication and customer relationship skills.
• Fluent in English, French and Dutch – all three languages are essential.

The Opportunity

• Join a fast-growing international company within the medical aesthetics industry.
• Work within a dynamic, collaborative and supportive team.
• Gain exposure to international markets and cross-functional business operations.
• Competitive salary and benefits package.
• Hybrid working model.

Interested in a Customer Success Specialist opportunity where you can combine customer engagement, order management and operational excellence within the medical aesthetics industry?

We'd love to hear from you!