Customer Support

Job Title: Customer Support Representative Marketing CRM Employment Type: Full-Time, Remote Compensation: $800 $1,500 USD per month (depending on experience and performance) About the Role We are looking for a full-time remote Customer Support Representative to help users of our marketing CRM platform. In this role, you will be the main point of contact for customers who need help using the software, understanding features, and resolving issues. Youll combine excellent communication skills with solid technical troubleshooting abilities to make sure our customers have a smooth and positive experience. What Youll Do As a Customer Support Representative, you will respond to customer inquiries via chat, email, and possibly video calls. Youll help users with account questions, feature explanations, and step-by-step guidance on how to use different parts of the CRM for their marketing activities. A big part of your work will involve technical troubleshooting . When customers encounter issues such as errors, login problems, integrations not working, or features not behaving as expected, youll investigate the issue, walk them through possible solutions, and document any bugs or patterns you see. When needed, youll escalate more complex problems to the technical team, while keeping the customer updated in clear, friendly language. You will also help maintain and improve our knowledge base by turning common questions and recurring issues into help articles, FAQs, and internal notes. Over time, youll learn how our customers use the CRM for their marketing campaigns and will be able to suggest best practices, simple optimizations, and basic improvements to their workflows. What Were Looking For Were looking for someone with fluent English , both written and spoken, who can explain technical topics in a simple, friendly, and professional way. You should be comfortable using and learning different types of computer software, especially web-based tools and dashboards. You must have a good understanding of basic computer/software troubleshooting for example, checking settings, replicating issues, testing different browsers, clearing cache, reconnecting integrations, and gathering screenshots or logs for the technical team. You dont need to be a programmer, but you should be logical, patient, and methodical when solving problems. Strong organizational skills, attention to detail, and reliability are important. Youll be handling multiple tickets or chats, sometimes at the same time, and must be able to manage your workload while working remotely. A positive attitude, empathy for customers, and a willingness to learn about marketing and CRM tools will help you succeed in this role. Nice to Have (Not Required) Experience using any CRM, email marketing, or marketing automation platform Previous experience in customer support, help desk, or technical support Familiarity with tools like ticketing systems (e.g., Zendesk, Freshdesk, Help Scout), live chat tools, or similar platforms Basic understanding of digital marketing concepts (funnels, campaigns, automations, tags, etc.) Compensation & Schedule This is a full-time remote role . The salary ranges from $800 to $1,500 USD per month , depending on your experience, skills, and performance. Working hours are flexible but may require some overlap with specific time zones or peak support hours. How to Apply Please send: Your CV or LinkedIn profile A brief description of your customer support or technical troubleshooting experience A short example of how you would explain a technical issue in simple terms to a non-technical customer Your expected monthly salary within the range Your time zone and earliest start date