Part-Time, Customer Service Support for a Junk Removal Service Company (Remote)

MRF: 576644

Is This YOU? Then We Want to Meet You!

Are you a natural problem solver who thrives in fast-paced environments and genuinely enjoys turning someone's stressful day around? We're looking for an empathetic, sharp Omnichannel Support Specialist to deliver top-tier support across voice, live chat, email, and SMS for a rapidly scaling on-demand home services platform. If you love variety, communicate with warmth and clarity, and want a clear, direct path to grow into a permanent full-time position, we’d love to connect with you!

Requirements

• 1–2+ years of hands-on experience in omnichannel customer support handling inbound phone calls, live chat, email, and SMS.
• Native or near-native English fluency (written and verbal, C1/C2 level) featuring clear diction, active listening, and authentic empathy.
• Strong typing speed (50+ WPM minimum) with proven ability to multi-task across multiple tabs, live tickets, and CRM systems.
• Demonstrated de-escalation skills with the patience to turn frustrated or anxious customers into loyal brand advocates.
• Background in on-demand marketplaces, field services, logistics, or high-volume e-commerce is a major plus.
• Familiarity with tools like Zendesk, Aircall, Slack, and Google Workspace is preferred.
• Experience balancing customer inquiries alongside field/driver operations or dispatch teams is a strong advantage.

What you'll do

• Deliver fast, empathetic, and reliable support across phone, chat, SMS, and email channels throughout the entire customer journey.
• Manage order confirmations, arrival-window updates, appointment rescheduling, order adjustments, and billing/receipt inquiries.
• De-escalate challenging situations regarding schedule adjustments, service scope discrepancies, or missed items with balanced, customer-first solutions.
• Coordinate directly with internal dispatch and field operations teams to resolve real-time on-site questions and ensure smooth job completion.
• Accurately categorize, tag, and document all customer interactions in the CRM to maintain seamless communication across team shifts.

Success looks like

• Maintaining high customer satisfaction (CSAT) and quality assurance (QA) scores across all communication channels.
• Demonstrating schedule adherence and high first-contact resolution on core billing, scheduling, and service inquiries.
• Rapidly mastering CRM workflows and internal guidelines to smoothly transition from ramp-up hours into a permanent 40-hour full-time schedule.

Tech Checklist - Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both. A quiet, cozy workspace to handle calls and chats like a pro.

How to apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.