Customer Support Associate - Italian Speaking

About the role

As our Customer Support Associate, you’ll be the first point of contact for entrepreneurs and small businesses using wamo, mainly in Italy. You’ll answer questions by chat, email and phone, help new customers get started and fix issues with our business account and POS solutions. You’ll report to the Country Manager and work closely with our Operations Excellence Manager and with the Engineering, Sales and Operations teams.

What you’ll do

Customer support

• Reply to customer questions and requests by chat, email and phone, quickly and clearly

• Guide customers through our digital banking and POS products so everything works as it should

• Talk to potential customers, understand what they need and explain which solution fits them

• Support new customers through onboarding so they can start using wamo straight away

Problem solving

• Find the cause of technical and operational issues and resolve them

• Pass complex cases to the right team (Engineering, Sales or Operations) and follow them through to the end

Records and improvement

• Keep customer records accurate and up to date in our CRM and helpdesk tools

• Spot patterns in customer feedback and share them with our product and operations teams

• Suggest improvements to our support processes and help centre content

What you’ll bring

• Native-level Italian and fluent English, written and spoken

• Experience in customer support, technical support or a similar client-facing role

• A calm, structured approach to troubleshooting

• Clear, friendly communication on every channel

• Good organisation: you can handle several conversations at once and know what comes first

• Based in Malta

Nice to have

• Experience in fintech, payments or SaaS

• Familiarity with helpdesk or CRM tools

What you’ll gain

• Practical knowledge of business banking and card payments in a growing fintech

• A direct line to product: the feedback you collect shapes what we build next

• Room to grow in a small, international team

What we offer

• Full-time, indefinite contract

• Private health insurance

• Hybrid working: four days in the office, one day remote

• Office in Portomaso Business Tower, St. Julian’s, with on-site parking

• Apple equipment

• Regular team events

• An international team of around 100 people

What happens next

1. We review your CV

2. A short online call with our People team

3. An interview with the team leader

4. An in-person meeting with the team at our office in Portomaso Business Tower

Ready to help our customers succeed? Apply with your CV. No cover letter needed.