POS & Terminal Support Associate - Italian Speaking (Payments)

Do you speak Italian and enjoy solving problems? Help our merchants keep their card terminals running, from the first delivery to the last return.

Our POS team is growing fast, with more merchants joining every month. We are looking for a hands-on person to look after their terminals.

About the Role

As our POS & Terminal Support Associate, you will own the full terminal lifecycle: coordinating delivery to merchants, keeping terminals running and getting them back. You will be the first point of contact for technical support when a merchant needs help with their card terminal or card payments, in English and Italian. You will be based in our Malta office and work closely with a colleague in our Finland team.

What you’ll do

Terminals and stock

• Coordinate the delivery, installation and activation of terminals and accessories for new merchants in all our markets

• Arrange swaps of faulty or damaged terminals, and collect terminals when merchants close, cancel or upgrade, working with our courier partners

• Keep terminal inventory accurate (movements, device assignments and status), run regular stock checks and follow up on missing or unreturned devices

Merchant support

• Answer merchant support tickets in English and Italian within our service levels (SLA)

• Solve terminal issues such as connectivity, configuration, card reader or login problems, and change settings like language, tipping or receipt details

• Help merchants with declined payments and other POS questions, and escalate to the right team or our POS partner when needed

• Spot recurring terminal faults early and report them to the Team Lead, and help with usage and inventory reports and merchant feedback

What you’ll bring

• Fluent English and Italian

• Based in Malta

• At least 6 months in customer support, technical support or field service; junior candidates who are eager to learn are welcome

• Comfortable solving hardware and connectivity issues

• Organised and reliable when handling logistics, stock or deliveries

• Nice to have: experience in payments, POS or fintech; stock management; a ticketing tool such as Jira or Zendesk

What you’ll gain

• Hands-on experience in payments hardware, logistics and support

• A clear path to grow: people who joined our team early are already leading others

• Daily work with an international team across Europe

What we offer

• Indefinite contract

• Private health insurance

• Hybrid working: four days in the office, one day from home

• A modern office on the 11th floor of Portomaso Business Tower in St Julian’s, with panoramic views

• On-site parking

• Apple equipment for your work

• An international team of nearly 100 people from more than 10 countries, based in Malta, Helsinki and London

• Life beyond work: regular team events and a friendly, supportive atmosphere

• Room to grow in a fast-growing, regulated fintech, where we invest in our people

• Modern tools, including AI, built into the way we work every day

What happens next

1. We review your CV and get back to you.

2. A short online call with our People team.

3. An in-person interview at our office with our Head of Payments Solutions and the POS Operations Team Lead.

Ready to keep our merchants running? Apply with your CV, no cover letter needed.