Customer Support (Banking Area)

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.
We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

-Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries.

-Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution.

-Use the Knowledge Base to support troubleshooting and incident resolution.

-Communicate with financial institutions regarding reported incidents and follow up on requests.

-Document relevant information, summarise findings, and monitor incidents through to resolution

-Professional experience in customer support, preferably within the banking sector.

-Knowledge of payment systems and the banking ecosystem.

-Good command of both Portuguese and English, spoken and written.

-Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.

-Strong verbal and written communication skills.

-Good analytical, problem-solving, and decision-making skills.

-Strong organisational skills, autonomy, and ability to learn quickly.

-Proactive attitude, initiative, and adaptability.