Customer Support & Payment Representative – Junior | Russian & English

Role for Hiring: Customer Support & Payment Representative – Junior | Russian & English

Direct Report to: Customer Support and Payments Team Lead

Work Set-up: Remote – Southeast Asia | Independent Contractor

Contract: 1 year, renewable based on performance and business needs

Schedule: 8-hour shift; must be amenable to work on shifting schedules (morning/mid/night rotation), weekends, and holidays | 2 rest days per week.

Main Duties and Responsibilities:

· Provide multilingual customer support and translate communications as needed.

· Assist in researching and resolving customer issues using available tools and resources.

· Manage client accounts by updating notes and maintaining accurate records.

· Help investigate and address transaction discrepancies promptly.

· Monitor customer activity to detect and report potential fraud or misuse.

· Assist in adjusting transactions in customer accounts as necessary.

· Support the production of reports on trends and patterns to identify areas for service improvement.

· Contribute to Identifying and recommending improvements to ongoing processes.

· Enhance the quality of customer-facing communications.

· Collaborate with colleagues to resolve recurring issues.

· Process transactions within established standards and SLAs.

· Participate in daily security checks to prevent fraudulent activities.

· Report potential risks associated with high-risk transactions.

· Support the team and projects as required

Skills & Qualifications:

· Ability to think critically and draw from experience to make decisions

· Computer literacy

· Care in dealing with sensitive information

· Ability to understand both written and oral instructions in both English and Russian

· Ability to write, read and speak in the required languages

· Ability to deal with ambiguity and identify customer's needs

· The ability to organize and manage multiple priorities

· Ability to independently research solutions and solve problems

· Strong customer orientation

· Excellent interpersonal and communication skills

· Performance driven and a strong team player

· Fluent and advanced skills both oral and in specialized languages would be an asset

· High school diploma required

· Flexible and has the ability to quickly adjust to frequent process and information changes.

Knowledge & Experience:

· Minimum of 3 years in a position with relevant experience would be an asset

· Knowledge of Sportsbook industry would be an asset

· Basic office skills including knowledge of Microsoft Word and Excel.

Apply by sending your CV to contractor.corner24@gmail.com, don’t miss the chance to join our growing global team and make an impact from anywhere in the world!