Customer Support Representative

🚨 WE’RE HIRING — REMOTE CUSTOMER SUPPORT / OUTREACH REPRESENTATIVE

Company: Forge | UAE Accounting & Financial Services

Job Type: Full-Time | Remote

Working Hours: 12:00 PM – 8:00 PM PKT

Location: Remote — Pakistan

📄 IMPORTANT — READ BEFORE APPLYING

Before applying, please read the eligibility requirements in the document below carefully.

👉 Eligibility & Job Requirements: https://docs.google.com/document/d/1Zm-T7CMD-dumK9apEuAwhpE9tSxWsNhlM0BpM35MTXs/edit?usp=sharing

If you meet ALL the requirements mentioned in the document, you are welcome to apply. If you do not meet them, please do not join the recruitment group.

📌 About Forge

Forge provides specialized accounting and financial services to businesses across the United Arab Emirates, helping companies with accounting, compliance, reporting, and financial management.

We are looking for proactive, confident, motivated, and communication-focused individuals to join our remote team.

💼 What You’ll Do

This role involves outbound communication and business outreach. Your responsibilities will include:

• Calling companies and introducing Forge’s accounting and financial services.
• Explaining our services clearly and professionally.
• Speaking with business owners and decision-makers.
• Understanding potential clients’ requirements and communicating relevant solutions.
• Following up with prospects and maintaining professional communication.
• Handling questions and providing accurate information.
• Recording and organizing outreach information.
• Working toward daily and weekly outreach targets.
• Coordinating with the team and reporting progress.
• Maintaining a professional and positive image of Forge during every interaction.

🗣️ What We’re Looking For

We’re looking for people who are:

• Confident and comfortable speaking with businesses.
• Fluent and professional in English.
• Have a clear, understandable, and professional accent.
• Strong in verbal and written communication.
• Comfortable making calls and speaking to new people.
• Proactive and self-motivated.
• Able to handle rejection professionally.
• Good at building rapport and maintaining conversations.
• Organized and responsible with their work.
• Comfortable working independently in a remote environment.
• Willing to learn and improve continuously.
• Customer-focused and solution-oriented.

-->Previous Experience

Previous customer support, sales, telemarketing, call center, business development, or outreach experience is preferred but not mandatory if you have strong communication skills.

⏰ Working Schedule

Full-Time — 12:00 PM to 8:00 PM Pakistan Standard Time

This is an 8-hour full-time role. You are expected to remain available and actively working throughout your scheduled hours.

⚠️ IMPORTANT REQUIREMENTS

Before joining the recruitment group, you MUST meet the following requirements:

🔹 Backup Internet

You must have an alternative internet connection, such as:

A second Wi-Fi/broadband connection, or

SIM/mobile data.

🔹 Backup Power

You must have a backup power source such as:

Solar

UPS

Batteries

This is required to continue working during power outages.

🔹 No Other Job

You must not be employed at or actively working another job while working with Forge.

🔹 Full-Time Commitment

This position is strictly full-time. Part-time arrangements are not available.

🔹 Shift Timing

12:00 PM – 8:00 PM PKT, day shift only.

🔹 Attendance

You are expected to remain available throughout working hours.

You cannot simply log off during your scheduled shift.

🔹 Emergency Leave

If you need to take emergency leave, the missed working hours must be compensated by working on Sunday.

📄 READ THE FULL REQUIREMENTS BEFORE JOINING

Before joining the recruitment group, please make sure you have carefully reviewed the complete eligibility requirements.

👉 Eligibility & Job Requirements: https://docs.google.com/document/d/1Zm-T7CMD-dumK9apEuAwhpE9tSxWsNhlM0BpM35MTXs/edit?usp=sharing

Only candidates who meet the requirements should join the recruitment group.

🚀 Ready to Apply?

If you’re confident, proactive, reliable, and ready to work in a fast-paced remote environment, we’d love to hear from you.

🚀 Join the group and take the next step toward your interview.

Please make sure you meet ALL eligibility requirements before joining.

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