WE’RE HIRING — REMOTE CUSTOMER SUPPORT / OUTREACH REPRESENTATIVE | FORGE UAE
Company: Forge | UAE Accounting & Financial Services
Job Type: Full-Time | Remote
Working Hours: 12:00 PM – 8:00 PM PKT
Location: Remote — Pakistan
Before applying, please read the eligibility requirements in the document below carefully.
Eligibility & Job Requirements: https://docs.google.com/document/d/1V2UuIF-s4PvG5vZd5MPmREHtETdmfphxmsV9UGzq7Hc/edit?usp=sharing
If you meet ALL the requirements mentioned in the document, you are welcome to apply. If you do not meet them, please do not join the recruitment group.
About Forge
Forge provides specialized accounting and financial services to businesses across the United Arab Emirates, helping companies with accounting, compliance, reporting, and financial management.
We are looking for **proactive, confident, motivated, and communication-focused individuals** to join our remote team.
What You’ll Do
This role involves outbound communication and business outreach. Your responsibilities will include:
• Calling companies and introducing Forge’s accounting and financial services
• Explaining our services clearly and professionally
• Speaking with business owners and decision-makers
• Understanding potential clients’ requirements and communicating relevant solutions
• Following up with prospects and maintaining professional communication
• Handling questions and providing accurate information
• Recording and organizing outreach information
• Working toward daily and weekly outreach targets
• Coordinating with the team and reporting progress
• Maintaining a professional and positive image of Forge during every interaction
What We’re Looking For
We’re looking for people who are:
Confident and comfortable speaking with businesses
Fluent and professional in English
Have a **clear, understandable, and professional accent**
Strong in verbal and written communication
Comfortable making calls and speaking to new people
Proactive and self-motivated
Able to handle rejection professionally
Good at building rapport and maintaining conversations
Organized and responsible with their work
Comfortable working independently in a remote environment
Willing to learn and improve continuously
Customer-focused and solution-oriented
Previous customer support, sales, telemarketing, call center, business development, or outreach experience is preferred but not mandatory if you have strong communication skills.
Working Schedule
Full-Time — 12:00 PM to 8:00 PM Pakistan Standard Time
This is an 8-hour full-time role. You are expected to remain available and actively working throughout your scheduled hours.
IMPORTANT REQUIREMENTS
Before joining the recruitment group, you MUST meet the following:
Backup Internet: You must have an alternative internet connection, such as a second Wi-Fi/broadband connection or SIM/mobile data.
Backup Power: You must have a backup power source such as solar, UPS, or batteries to continue working during power outages.
No Other Job: You must not be employed at or actively working another job while working with Forge.
Full-Time Commitment: This position is strictly full-time. Part-time arrangements are not available.
Shift Timing: 12:00 PM – 8:00 PM PKT, day shift only.
Attendance: You are expected to remain available throughout working hours. You cannot simply log off during your scheduled shift.
Emergency Leave: If you need to take emergency leave, the missed working hours must be compensated by working on Sunday.
READ THE FULL REQUIREMENTS HERE BEFORE JOINING:
https://docs.google.com/document/d/1V2UuIF-s4PvG5vZd5MPmREHtETdmfphxmsV9UGzq7Hc/edit?usp=sharing
Only candidates who meet the requirements should join the recruitment group.
If you’re confident, proactive, reliable, and ready to work in a fast-paced remote environment, we’d love to hear from you.
Join the group and take the next step toward your interview.
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Role Description The Customer Support Representative (Remote) is a full-time role responsible for providing timely, professional assistance to clients using Forge Services’ digital solutions. In this position, you will respond to customer inquiries via email, chat, and phone, clarify needs, and guide users through product features and services. You will troubleshoot technical or account-related issues, document interactions in support systems, and escalate complex problems to the appropriate internal teams. The role includes monitoring customer feedback, contributing to support documentation and FAQs, and helping improve processes that enhance customer satisfaction. You will work collaboratively with cross-functional teams while maintaining a high standard of service in a fully remote environment.
Qualifications
- Strong customer-facing abilities, including Customer Support and Customer Service skills, with a focus on building trust and maintaining professionalism.
- Ability to drive positive outcomes through Customer Satisfaction practices, including responsiveness, empathy, and follow-through.
- Excellent Communication skills, both written and verbal, for engaging with customers and internal teams across remote channels.
- Proficiency in Troubleshooting issues related to digital products, accounts, and basic technical environments.
- Comfort using CRM or ticketing systems, and common communication tools (e.g., email, chat platforms, video conferencing).
- Strong organizational skills, attention to detail, and the ability to manage multiple inquiries in a fast-paced setting.
- Self-motivated and reliable, with the ability to work independently in a remote role and collaborate across distributed teams.
- Prior experience in customer support within a tech, SaaS, or digital services environment is preferred.
- High school diploma or equivalent required; additional education or certifications in customer service or IT support are a plus.