Customer Support Representative

Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries.

What you’ll do:

• Support clients with account opening and maintenance

• Handle enquiries via email, phone, and internal channels

• Provide guidance on trading platforms and services

• Troubleshoot account and MetaTrader-related issues

• Manage complaints and escalate complex cases when needed

• Liaise with internal teams to resolve customer issues

• Support selected marketing activities, including translations and events

What we’re looking for:

• Fluent Japanese

• Fluent English (B2+)

• University or college degree

• Strong communication and interpersonal skills

• Good MS Office and CRM skills

• Ability to work independently and under pressure

• Previous customer support experience is an advantage

What’s offered:

🌍 Fully remote | Japan

📄 B2B / Services Agreement / Freelance

📈 International FX/CFD environment

🎓 Professional learning and development

🤝 Multicultural team environment

Interested? Apply now and take the next step in your international customer support career.