Customer Support Representative

At Destination Workplace, we believe everyone deserves to thrive in a workplace that inspires growth, purpose, and collaboration.

That's why we're partnering with an international group in the chemical industry to find a Customer Service Representative with German or French for its growing Shared Service Center in Sofia. In this role, you'll manage customer orders, coordinate deliveries, and work closely with international teams to ensure smooth and efficient operations across European markets.

Key Responsibilities:

• Manage customer orders from initial request through delivery and invoicing, ensuring accuracy and timely execution;
• Process and monitor sales orders, order confirmations, changes, and cancellations in SAP;
• Coordinate deliveries and shipment documentation in close collaboration with Logistics, Supply Planning, and other internal teams;
• Maintain pricing information, process invoices, and support credit and debit note adjustments;
• Handle customer inquiries, resolve order-related discrepancies, and ensure effective communication throughout the process;
• Support goods receipt postings, inventory reconciliation, and related administrative activities in SAP;
• Monitor order status, delivery delays, and credit blocks, escalating issues when necessary;
• Contribute to process improvements and the development of efficient operational procedures.

What We Are Looking For:

• 2–4 years of experience in Customer Service, Order Management, Sales Support, or a similar operational role;
• Previous experience with SAP, preferably SAP SD;
• Understanding of order-to-cash processes, invoicing, and delivery coordination;
• Experience in the chemical, petrochemical, manufacturing, or logistics industry is considered an advantage;
• Fluency in English and German or French, both written and spoken;
• Good command of MS Office, particularly Excel;
• Strong organizational skills, attention to detail, and a customer-oriented approach;
• Ability to manage multiple priorities and collaborate effectively with international teams.

What the Company Offers:

• Competitive salary package.
  
• Flexible working hours and hybrid working options.
  
• Health insurance and additional benefits.
  
• Opportunities for professional growth and development.
  
• Collaborative and international work environment.
  
• Modern office facilities and supportive team culture.

Apply now or get in touch to learn more about this opportunity.

We would like to thank all applicants. Only shortlisted candidates will be contacted. All data provided is protected under the Personal Data Protection Act and will be used solely for recruitment purposes. License from the National Employment Agency 3103.