Customer Support Representative

Job Description This is a remote position. Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years. Responsibilities Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email Handle the full order lifecycle: intake, updates, modifications, and cancellations Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations Respond to customer inquiries with professionalism, empathy, and efficiency De-escalate customer concerns and provide solution-oriented resolutions Perform general customer service duties as needed to support the broader team Requirements Excellent spoken and written English communication skills — both phone and email proficiency are essential Proven experience in customer service, preferably in a B2B environment Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously Highly organized, detail-oriented, and capable of working independently with minimal supervision Qualifications Prior experience in customer support, client relations, or account coordination Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus Experience working in or with the restaurant and/or catering industry is desirable but not required Proficiency with Google Suite and VoIP/communication platforms Benefits Full-time position (100% remote) Opportunity to be part of a well-established, dynamic food service brand Collaborative and supportive work environment Stable, long-term engagement with growth potential