Customer Support Specialist - Automotive Experience Required

About the job

Sales Partner is a cloud platform built for automotive dealerships and importers. We help our clients manage their daily operations, streamline workflows, and deliver a better experience to their customers.

This role is for someone who has worked inside an automotive dealership or importer and wants to use that experience on the other side: helping dealership teams get the most out of their software. You will be the first point of contact for our clients, so understanding their day-to-day work is essential.

What you’ll do:

• Handle customer support requests via phone and email
• Help dealership and importer teams use Sales Partner effectively in their daily work
• Understand client questions, clarify issues, and guide users towards solutions
• Escalate complex cases to the technical team with full context and details
• Monitor and track cases to ensure timely resolution
• Document support interactions and resolutions in our internal project management tool
• Maintain clear and professional communication with clients and colleagues
• Participate in training sessions to stay up to date with the platform and procedures

What we’re looking for:

• Mandatory: at least 1-2 years of experience in an automotive dealership or importer, e.g. sales administration, after-sales / service reception, stock management, or dealer network operations. Experience at a DMS software company is also accepted.
• A practical understanding of dealership workflows and the challenges teams face in their daily work
• Excellent verbal and written communication skills in Romanian and English
• Strong organisational skills, with the ability to manage multiple requests and prioritise effectively
• A positive, solution-oriented attitude and empathy towards customers
• Confidence using business applications and digital tools, and a willingness to learn new systems
• Previous experience in customer support is a plus

What we offer:

• The opportunity to use your automotive industry experience to help dealerships get the most out of their technology
• A dynamic team at a growing company
• A hybrid working arrangement, based in Bucharest
• Professional development and training on our platform
• A culture that values innovation, collaboration, and customer satisfaction

Interested? Apply directly on LinkedIn or send your CV to office@salespartner.app, together with a short note about your dealership or importer experience: which brand(s), which role, and which DMS you used.

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