Customer Support Trainer

TalentPop App is looking for a Customer Support Trainer to help turn great customer service professionals into confident, client-ready team members.

If you're someone who knows customer support inside and out and genuinely enjoys teaching, coaching, and sharing what you know, we'd love to meet you.

You'll work with new hires during their training journey, help them understand what great customer service looks like, and give them the feedback and support they need to succeed.

This is a permanent, 100% work-from-home opportunity.

Quick Details

Location: South Africa | Remote

Employment: Full-time

Work Setup: 100% Work From Home

Schedule: US business hours

Pay: Paid in USD, hourly

Experience: Customer service and training/coaching experience

Your Day-to-Day

• Facilitate engaging virtual training sessions through Zoom
• Introduce new hires to customer service processes, tools, and client expectations
• Coach trainees through real-world customer scenarios and support situations
• Assess trainee performance and provide practical feedback
• Help new team members build confidence before transitioning to their client roles
• Keep training materials and resources updated

What Makes You a Good Fit?

We're looking for someone who has strong customer service experience and enjoys helping other people get better at what they do.

You may be a great fit if you have:

• 3+ years of customer service experience, ideally in BPO, e-commerce, or another fast-paced customer-facing environment
• At least 6 months of experience in training, coaching, onboarding, or team development
• Strong knowledge of customer service principles and best practices
• Excellent English communication skills, both written and verbal
• Confidence speaking to groups and leading virtual sessions
• The ability to explain complicated things in a simple, easy-to-understand way
• Strong listening, coaching, and feedback skills
• Good organization and attention to detail
• The ability to work independently in a remote environment

Experience with Shopify, Gorgias, Zendesk, Freshdesk, Re:Amaze, HubSpot, or other customer support platforms is a plus.

You don't need to know every platform. We're looking for someone who understands customer service first and can learn new tools quickly.

Your Work-From-Home Setup

You'll need:

• Your own laptop or desktop computer
• At least Intel i5 or Ryzen 5 equivalent
• Minimum 8GB RAM
• Reliable internet with at least 25 Mbps upload and download speed
• A backup internet connection
• A quiet, dedicated workspace
• A reliable camera and microphone for virtual training sessions

Why Join TalentPop?

• Permanent work-from-home setup
• Paid in USD, hourly
• Paid time off
• Health and dental coverage
• Holiday bonuses
• Performance-based incentives
• Opportunities for career growth and leadership development
• Work with international clients and remote teams
• Build your experience in training, coaching, and customer experience

Ready to Make an Impact?

If you've spent years helping customers and are ready to use that experience to help other customer service professionals succeed, we'd love to hear from you.

Click Apply Now and complete the application.

When prompted for the application code, enter:

CSRTS26

Please apply through the designated application process. Applications sent through LinkedIn messages or email will not be considered.

We look forward to meeting you!