Customer Technology Support Specialist

Customer Technology Support Specialist

Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

Looking for a career path that combines customer service and technology? This opportunity is ideal for call center professionals, customer support representatives, recent graduates, and help desk candidates looking to gain hands-on technical troubleshooting experience with a global healthcare technology company.

In this role, you'll help customers navigate software, Bluetooth connectivity, mobile devices, and product-related technical issues while working in a collaborative, remote-heavy environment.

What You'll Do

• Support customers via phone and email with software and device-related questions
• Troubleshoot Bluetooth, connectivity, mobile device, and application issues
• Document support cases and track issues through resolution
• Assist customers with technical problem-solving and product usage
• Escalate advanced issues to specialized support teams when needed
• Research device compatibility and support ongoing product initiatives

What We're Looking For

• Customer service, call center, help desk, or technical support experience
• Strong communication skills and confidence assisting customers over the phone
• Comfortable troubleshooting technology and learning new systems
• Experience with smartphones, Bluetooth devices, software applications, or consumer technology
• Strong multitasking and documentation skills
• Proficiency with Microsoft Office and web-based systems
• Recent IT, Computer Support, Information Systems, or technical program graduates are encouraged to apply

Why Apply?

• Work from home 3 days per week
• Consistent Monday-Friday schedule with no weekends
• 11:30AM-8:00PM EST shift, ideal for candidates who prefer a later start
• Paid training provided
• Excellent entry point into technical support and IT careers
• Gain hands-on troubleshooting experience with software and connected devices
• Opportunity to build highly transferable help desk and customer technology support skills
• Collaborative team environment with potential for extension

Training Schedule: Monday-Friday, 9:00AM-6:00PM EST for approximately 3-6 weeks before transitioning to the permanent 11:30AM-8:00PM EST schedule.

Ideal backgrounds: Call Center Representative, Customer Service Representative, Technical Support Representative, Help Desk Associate, Service Desk Analyst, Desktop Support Trainee, IT Support Associate, Technology Support Specialist, or Recent Technical Graduate.

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This is a Contract position based out of Somerset, NJ.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Somerset, NJ.

This position is anticipated to close on Nov 6, 2026.

This is a hybrid position in Somerset,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.