Customs Compliance Specialist II

The Customs Compliance Specialist II is the dedicated Client Support & Compliance resource for ICAT Customs Brokerage and must be a Licensed Customs Broker. The role covers new client solutions design, post-entry work, compliance evaluation, onboarding consistency, audit support, and client compliance calls, freeing the team to focus on entry volume and service and creating room for consulting-focused revenue opportunities.

Essential Duties and Responsibilities

Post-Entry Work

• Prepare and file post-entry corrections and amendments, and conduct compliance reviews and audits of entries
• Follow up on documentation and respond to agency and client inquiries on post-entry matters

Client Education & Support Calls

• Lead client calls on ACH transitions, SOPs, and process changes, documenting outcomes and follow-up
• Advise clients on import/export restrictions and customs compliance impacts to their supply chain

New Client Onboarding & Solutions Design

• Join new client calls and design customs brokerage solutions that fit client requirements
• Partner with Sales, Operations, and IT on implementation and continued business development

Onboarding Consistency & Audit Support

• Develop and apply standard onboarding procedures to ensure a consistent client experience
• Support client and agency post-entry audits, from gathering documentation to tracking resolution

Compliance Evaluation & Consulting Support

• Evaluate client and ICAT processes against customs and Partner Government Agency requirements (FDA, USDA, EPA, NHTSA), perform control checks, and recommend corrective action
• Monitor regulatory changes, support compliance policies and procedures, and assist with the ICAT ACE account as directed
• Support consulting-focused revenue opportunities by scoping client compliance needs and assisting with proposals
• Support the ICAT CX initiative and cross-functional regulatory changes with Operations, IT, HR, and Finance
• Support Entry Team with Custom Entry Processing if needed
• Perform other duties, as assigned

Qualifications & Skill Requirements

• Bachelor’s degree in a business-related or supply chain field preferred
• Active U.S. Customs Broker License required
• 3+ years of customs brokerage, post-entry, or compliance experience
• Preferred qualifications and skills include:
• Working knowledge of ACE, entry processing, post-summary corrections, and customs audits
• Experience leading client-facing calls and delivering client education
• Advanced skills with Microsoft Office products

Key Competencies

• Superior communication skills and a highly motivated, positive team-player attitude
• Extremely well organized and detail-oriented, able to set priorities, multi-task, and meet deadlines
• Proven analytical and problem-solving skills in a time-sensitive, logistics environment
• Builds credible relationships and works well in a client-centric setting
• Consistent in follow-up and follow-through, with a high level of personal integrity
• Exemplifies ICAT’s core values: Integrity, Loyalty, Passion, Commitment and Respect

Physical Demands and Work Environment:

• Most work is performed indoors in an office setting, with a flexible approach to work due to client and project needs
• Regularly use hands to type, handle, or feel; required to use close and distance vision and focus
• Must have clear, easy to understand oral communication ability
• Ability to lift up to 20 pounds and sit for prolonged periods; may occasionally stoop, climb, or squat

Supervisory Responsibilities: No

Travel: No

Location: Remote

Salary Range: $71,740 - $84,400

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.