Cyber Security Operations Manager

Sydney | Hybrid Work Model | Competitive base + super + benefits

Most security operations managers run one team. This role runs the engine behind our entire managed security portfolio, built on 26 years of delivering managed services. As our Cyber Security Operations Manager, you’ll lead the leaders of our SOC, exposure management, incident response and cyber engineering teams, turning strategy into service our customers can count on every day. If you’re the operator who makes everything click, this is your seat.

About Orro

We’re an Australian success story, now close to 500 people strong, delivering secure, end to end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

What You’ll Be Doing

Reporting to the Manager, Cyber Managed Services, you’ll lead the four leaders who run our SOC, exposure management, incident response and cyber engineering teams, with people spread across our Australian offices. Your manager sets strategy and vendor direction. You make sure that direction is delivered day to day, across every customer and every service. We’ve recently brought two teams and their services together on a well established operating rhythm, so your first months are about understanding how it runs before you shape how it improves. You’ll also be the go to person when customers raise operational concerns, working with your leaders to resolve them and keeping strategic matters with your manager.

• Lead the leaders of our SOC, exposure management, incident response and cyber engineering teams, turning agreed strategy into reliable day to day delivery
• Run the daily and weekly operating cadence across the portfolio, keeping priorities, dependencies and customer commitments aligned
• Own service performance against customer SLAs, making sure new service commitments are implemented and onboardings land on time
• Own the portfolio metrics, scorecard and internal reporting that give leadership a clear view of service health
• Lead audit readiness, control testing and quality assurance, with corrective actions verified through to closure
• Be the first management point of contact when customers raise operational concerns, resolving them directly and bringing strategic matters to your manager
• Improve efficiency and the way the teams work together, building on a well established operating rhythm rather than replacing it

What You’ll Bring

The Essentials

• A background that has come up through SOC operations or security engineering
• Proven leadership in a SOC or managed security services environment, whether you already run operations or are ready to step up from a SOC manager or engineering lead role
• A strong understanding of how SOC, incident response, exposure management and security engineering work together to deliver for customers
• Experience running SLA performance and operational reporting, alongside audit or quality assurance activity
• A collaborative, steady leadership style that earns trust with technical leads, and confidence working directly with customers

Bonus Points

• Security, service management, audit, governance or leadership certifications

Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you.

Why Orro?

At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company wide mentoring, we’re here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.

Note: The role is subject to state and federal police background checks. Applicants must have the unrestricted right to work in Australia. Visa sponsorship is not available for this position.