Cybersecurity Ops Technologist I (Email Security)

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $99,100.00 - $163,400.00 Target Openings 1 What Is the Opportunity? Cybersecurity operations is responsible for the identification, protection, detection, response and disruption of cybersecurity events across Travelers through critical analysis, threat intelligence gathering, and agile cybersecurity techniques to assess, support, and resolve cyber incidents. Within Cybersecurity Operations, our Email Security team protects a complex messaging environment with a hybrid architecture spanning more than 50,000 mailboxes. As a Cybersecurity Ops Technologist I on this team, you will own the day-to-day administration, configuration, and optimization of our Proofpoint infrastructure, acting as the subject-matter authority on email threat prevention, authentication, and mail flow across Travelers. This is a hands-on technical operations role for someone who has deep, product-level expertise in enterprise email security and is ready to apply that expertise at scale. What Will You Do? Administer and optimize our enterprise Proofpoint deployment — including Targeted Attack Protection (TAP), Threat Response Auto-Pull (TRAP), Secure Email Relay, Adaptive Email Security/Email DLP, Email Isolation, and Email Fraud Defense — to protect a hybrid M365/on-premises Exchange environment. Design, configure, and maintain secure email gateway rulesets, mail flow policies, and quarantine management strategies, balancing threat containment against business continuity across 50,000+ mailboxes. Own DKIM, SPF, and DMARC strategy end-to-end: authoring and maintaining records, tuning alignment and enforcement policies, and troubleshooting authentication failures across multiple sending domains and third-party senders. Manage and troubleshoot complex mail relay and connector configurations spanning Microsoft 365 and on-premises Exchange, ensuring reliable mail flow through the Proofpoint gateway. Analyze internal and external threat intelligence and TAP telemetry to identify emerging phishing, BEC, and malware campaigns targeting the organization, and tune detection rules and policies in response. Partner with the SOC to build and refine automated response playbooks for email-borne threats, including TRAP-driven message remediation. Serve as the email security escalation point of contact for operational inquiries and troubleshooting, providing technical analysis on message trace, header forensics, and delivery/authentication failures. Evaluate and integrate complementary controls such as M365 Defender for Office 365 (Safe Links, Safe Attachments, Threat Explorer) to strengthen a layered email defense strategy. Communicate email threat trends, platform health, and risk posture clearly to security leadership and business stakeholders. Perform other duties as assigned. What Will Our Ideal Candidate Have? Degree or Certificate in Cybersecurity, Computer Science, or related field. 3+ years of dedicated email security engineering experience, including substantial hands-on administration of the Proofpoint platform (TAP, TRAP, Secure Email/Secure Email Relay, Adaptive Email Security, Email Isolation, Email Fraud Defense, CLEAR) within a large enterprise deployment — strongly preferred for this role. Alternatively, multiple years of comparable, production-level depth administering another leading secure email gateway platform (e.g., Mimecast, Cisco Secure Email/IronPort, Microsoft Defender for Office 365, Abnormal Security, Barracuda), with demonstrated command of secure email gateway architecture and policy management at scale. Proven experience configuring and managing quarantine policies, end-user digest and release workflows, and gateway rulesets in a high-volume mail environment. Deep working knowledge of DKIM, SPF, and DMARC; able to independently design authentication strategy, diagnose alignment/enforcement failures, and manage third-party sender exceptions. Solid understanding of email relay architecture, MX/connector design, and mail flow troubleshooting in a hybrid Microsoft 365 and on-premises Exchange environment. Experience working within an Email Security group or an email-focused response function of a SOC, with familiarity in incident handling methodologies as applied to phishing, BEC, and email-delivered malware. Understanding of M365 Defender for Office 365 and how it complements a Proofpoint-led defense-in-depth strategy is a plus. Ability to translate technical email threat findings into clear risk insights for both technical and non-technical stakeholders. What is a Must Have? Bachelor’s degree or its equivalent in work experience. 2 years of experience working in a Technology related field or role. What Is in It for You? Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .