This remote role is exclusively available to professionals living in Greece or applicants who are independently managing their relocation to the country. We cannot consider candidates located abroad who do not plan to establish a permanent working residence in Greece.
Our customer experience division is searching for proactive problem-solvers to represent a major global leader in the online travel sector. In this position, you will serve as an essential brand ambassador for a world-renowned organization, enjoying a fully remote career path from any region within Greece.
Your duties go well beyond basic customer care. Operating as a specialized travel logistics consultant, you will protect company reputation by unraveling complex booking issues and ensuring travelers experience smooth, high-quality trips. You will serve as the core link connecting technical accuracy with customer satisfaction.
Key Responsibilities & Everyday Tasks
As a Travel Logistics Specialist, your daily workload will include:
- Omnichannel Interaction: Handling customer communications across phone, email, and live chat with clear, articulate fluency in both Czech and English.
- Analytical Problem Solving: Swiftly fixing complex booking errors and billing inquiries while maintaining an empathetic, supportive tone.
- Specialized Guidance: Keeping up-to-date with global travel regulations and internal digital platforms to deliver dependable, high-tier advice.
- System Logging: Meticulously recording every client interaction within the company database to maintain accurate, up-to-date records.
- Goal Achievement: Consistently hitting individual performance metrics while collaborating with a global team to raise overall service quality.
Candidate Profile: Expected Skills & Mindset
We are seeking self-motivated, disciplined individuals who excel with minimal supervision in a fast-paced, digital workspace.
Language Requirements
- Czech: Native-level fluency (C2 proficiency) to handle intricate customer challenges smoothly.
- English: Strong professional fluency (minimum B2 level) for team alignment and operational communications.
Remote Work Prerequisites & Personal Traits
- Work Setup: Valid legal authorization to work in Greece, along with a quiet, secluded home workspace equipped with high-speed, stable internet.
- Interpersonal Excellence: Exceptional communication skills paired with the emotional maturity to stay calm and professional during stressful client escalations.
- Self-Drive: High personal accountability to manage demanding workloads and stay on top of obligations in a 100% virtual setting.
Compensation, Benefits, & Growth
We offer a well-rounded rewards package designed to support your lifestyle and accelerate your career:
- Competitive Salary: A specialized remuneration package tailored for bilingual talent in Greece, including the standard 14 monthly salary payments per year.
- Monthly Bonuses: Extra performance-based cash incentives awarded monthly for reaching and exceeding targets.
- Day-One Coverage: Comprehensive private medical and life insurance starting from your very first day on the job.
- Hardware Provided: A complete, high-performance office equipment kit—including a corporate laptop—shipped directly to your residence.
- Internal Mobility: Transparent career pathways that make it easy to move into leadership, quality assurance, or team management roles.
Relocation Concierge (For International Applicants)
For candidates moving to Greece from another country to take this job, we provide a smooth, stress-free transition package:
- Flight Ticket: Your commercial airline ticket to Greece fully paid for by the company.
- Corporate Housing: 30 days of complimentary, premium temporary accommodation so you can settle in comfortably.
- Bureaucratic Support: One-on-one assistance navigating local registration, including securing your Greek tax ID (AFM) and social security number (AMKA).
How to Apply
Ready to take the next step and launch your remote career with an industry leader? Click
"Apply Now" to send us your current CV in English! Our talent acquisition team will reach out shortly for an initial virtual screening.