Important Placement Notice: This employment opportunity is strictly limited to professionals currently residing in Greece or those who are independently arranging their relocation to the country. We cannot review or consider applications from candidates based overseas who do not intend to set up a permanent working residence within Greece.
Our customer relations division is actively scouting for proactive problem-solvers to champion the corporate image of a premier international power in the digital travel sector. This placement positions you as a critical brand guardian for a world-renowned company, offering a completely virtual career path that can be executed from any region within Greece.
In this position, your duties go far beyond elementary customer support. You will function as a specialized travel logistics consultant, protecting the enterprise's market reputation by untangling intricate booking details and ensuring every vacationer experiences an uninterrupted, high-quality itinerary. As a primary liaison, you will serve as the definitive link connecting technical accuracy with guest satisfaction.
Key Responsibilities & Day-to-Day Operations
As a Travel Logistics Advisor, your daily workflow will involve:
- Omnichannel Communications: Managing diverse client messages across phone networks, email systems, and live text chat using clear, articulate fluency in both Dutch and English.
- Analytical Resolution: Rectifying elaborate reservation anomalies and billing inquiries rapidly while delivering compassionate, supportive care.
- Specialized Consultation: Maintaining comprehensive knowledge of global transit protocols and internal digital platforms to deliver premium, reliable guidance.
- System Documentation: Thoroughly logging every customer engagement within the corporate database to preserve an impeccable, accurate historical record.
- Target Attainment: Consistently achieving individual performance benchmarks while collaborating with an international workforce to elevate overall service standards.
Candidate Profile: Prerequisite Skills & Mindset
We seek highly disciplined individuals who thrive under minimal supervision within a dynamic, digital workspace.
Linguistic Mastery
- Dutch: Native-level command (C2 proficiency) to handle complex customer challenges.
- English: Robust, corporate command (B2 proficiency minimum) for internal team alignment and operational updates.
Workplace Prerequisites & Traits
- Workplace Prerequisites: Valid authorization to work within Greece alongside a quiet, secluded home office space equipped with high-speed, stable internet infrastructure.
- Interpersonal Excellence: Superior communication skills coupled with the emotional maturity to remain unruffled and professional during high-pressure client escalations.
- Autonomous Drive: Strong personal accountability to execute demanding workflows and manage your obligations independently in a 100% virtual environment.
Compensation, Perks, & Career Progression
We provide a robust rewards framework engineered to enrich your lifestyle and accelerate your professional advancement:
- Premium Remuneration: A specialized compensation package scaled for bilingual experts in Greece, featuring the traditional 14 monthly salaries per calendar year.
- Monthly Incentives: Extra performance-linked cash bonuses distributed monthly for meeting and exceeding corporate goals.
- Immediate Insurance: Full private medical and life insurance coverage effective from your absolute first day on the job.
- Workstation Delivery: Provision of a complete, premium hardware kit—including a high-performance corporate laptop—shipped directly to your residence.
- Vertical Mobility: Transparent internal pathways facilitating advancement into leadership, quality assurance, or team management roles.
Expatriate Relocation Concierge (For International Moves)
For candidates transitioning to Greece from another country to assume this role, we ensure a seamless and comfortable relocation experience:
- Sponsored Airfare: The corporation fully covers the cost of your commercial flight into Greece.
- Corporate Lodging: 30 days of complimentary, premium temporary accommodation to allow you to settle in completely stress-free.
- Bureaucratic Assistance: Dedicated individual support to guide you through local government onboarding, including securing your Greek tax identification (AFM) and social security registrations (AMKA).
How to Apply
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"Apply Now" to send us your current CV in English! Our recruitment team will get in touch with you shortly for an initial virtual screening.