Database Operations Manager

ESSENTIAL JOB FUNCTIONS

• Manage team of Database Administrators responsible for maintaining, monitoring, patching, securing, and remediating issues within enterprise database environments.
• Lead operational support for multiple database technologies including Microsoft SQL Server, Oracle, MySQL, PostgreSQL, and cloud-native database platforms.
• Manage database backup, recovery, disaster recovery, high availability, and business continuity strategies.
• Oversee database performance tuning, capacity planning, and optimization initiatives.
• Develop and maintain database governance, standards, and operational procedures.
• Manage relationships with third-party vendors and managed service providers supporting database platforms.
• Ensure strong incident response processes while keeping stakeholders informed during database-related outages and performance events.
• Maintain and improve monitoring practices, looking for opportunities to proactively identify and resolve issues before business impact occurs.
• Lead database upgrade, migration, modernization, and cloud adoption initiatives.
• Collaborate with application development teams to review database design, architecture, and deployment strategies.
• Ensure compliance with security, audit, and regulatory requirements related to database platforms.
• Manage projects and priorities via JIRA project management system in an Agile-based format.
• Excellent customer service, communication, and documentation skills.
• Strong analytical skills with the ability to solve complex technical problems.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Job may require extended sitting or standing, use of standard office equipment.
• Job requires the ability to use vision, adjust focus, and work on a standard computer screen.
• Use of audio-visual equipment is required.

[The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]

OTHER SKILLS AND ABILITIES

• Self-starter attitude with ability to troubleshoot and conduct independent research on solutions.
• Ability to work in a team environment.
• Proven working experience managing enterprise database operations.
• Ability to manage customer and other technological group relationships.
• High attention to detail, maintaining accuracy in all managed and implemented solutions.
• Shows good judgment during high-pressure situations.
• Ability to step outside normal role to address issues that may not directly be related to database systems.
• Organizational and project management skills.
• Strong understanding of database security, encryption, auditing, and access controls.
• Experience supporting hybrid and cloud database environments.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or related field required.
• 7+ years of experience supporting and administering multiple database technologies in a multi-database enterprise environment.
• 3+ years of experience managing or leading a database administration team.
• Experience with database high availability, replication, backup, recovery, and disaster recovery solutions.
• Experience supporting on-premises and cloud-hosted database platforms preferred.
• Experience with database monitoring and automation platforms preferred.

PROFESSIONAL CERTIFICATION

• Microsoft SQL Server, Oracle, AWS, Azure, or equivalent database certifications preferred.