DE034044-Function Delivery Assoc Director

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POSITION TITLE: Function Delivery Assoc Director
WORK SETUP: Hybrid

OVERALL PURPOSE:
Own the end-to-end capability development strategy and learning agenda, delivering scalable, AI-enabled programs that improve workforce readiness, proficiency, delivery quality, productivity, and client outcomes.

RESPONSIBILITIES:
• Define and execute the multi-year capability development strategy and annual learning plan aligned with business priorities, client commitments, and growth areas.
• Translate business requirements into capability roadmaps and learning priorities by role, skill, and account.
• Establish governance with business, delivery, and client leadership, including periodic reviews of plans, progress, investments, and outcomes.
• Conduct learning needs analyses, skill-gap assessments, and talent capability assessments.
• Embed learning requirements into new deals, transitions, mobilizations, and account growth plans.
• Lead the design and delivery of functional, domain, industry, tools, platforms, automation, and AI training.
• Oversee the complete learning lifecycle, including instructional design, delivery, certification, reinforcement, quality, compliance, and learner experience.
• Drive onboarding, new-hire readiness, role transitions, upskilling, reskilling, and leadership development programs.
• Introduce industry best practices and modern learning methods such as blended, experiential, microlearning, and learning in the flow of work.
• Use LMS/LXP platforms, digital content, analytics, AI, and generative AI to deliver scalable and personalized learning.
• Automate learning administration, tracking, and reporting to improve efficiency and cost effectiveness.
• Define and monitor learning effectiveness, proficiency, certification, business performance, productivity, SLA/KPI, and client-satisfaction metrics.
• Present capability insights and learning impact through dashboards, business reviews, and executive updates.
• Lead and develop learning leads, instructional designers, trainers, operations specialists, subject-matter experts, and internal faculty across locations.
• Manage team performance, capacity, succession, budgets, vendors, and learning investments.

OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Quezon City, Cyberpark Tower 3

SKILL AND QUALIFICATIONS:
• At least 18 years’ experience, with significant leadership experience in capability development, L&D, or talent development within a global services organization
• Deep expertise in learning needs analysis, instructional design, adult learning principles, capability assessments, and learning evaluation
• Experience leading large teams and multi-location learning programs
• Working knowledge of LMS/LXP, digital learning, learning analytics, skills taxonomy, and knowledge management
• Open to any industry (preferred BPO)

Good to have only:
• AI/Generative AI experience is good to have only

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