Delegate Experience Specialist

Role overview:

Delegate Experience Specialist
Birmingham
Currys Academy
Permanent
Full Time
Grade 3

Working Mon-Fri at the following hours:
• Mon – Thurs 8.30 – 5.30 (Fort Dunlop)
• Fri 9:00 – 12:00 (Remote)

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

To deliver an exceptional delegate experience by coordinating learning and induction programmes, managing learner communications, attendance reporting, course administration, and Academy operations. The role ensures colleagues receive a seamless onboarding and induction journey from candidate acceptance to day-one learning experiences.

Role overview:

As part of this role, you'll be responsible for:

• Own and coordinate the transition from onboarding to induction, ensuring all new colleagues are invited, enrolled and prepared to successfully attend their first learning experience, either virtually or at the Academy.
• Coordinate learner invitations, joining instructions and attendance reporting for all induction and learning programmes.
• Maintain accurate learner records and provide attendance and completion reporting to stakeholders.
• Liaise with HR Services to manage course schedules, capacity planning and learner allocation.
• Prepare learning materials, delegate resources and trainer documentation.
• Raise, track and reconcile induction-related purchase orders and expenditure.
• Monitor budgets and provide regular financial tracking updates.
• Manage meeting room bookings, visitor arrangements and parking requests
• Ensure Academy facilities remain safe, compliant and presentation-ready through regular health and safety inspections.
• Coordinate maintenance requests and supplier support activities.
• Support the Academy Manager with ad hoc projects and operational initiatives.

You will need:

• Excellent organisational and coordination skills with strong attention to detail.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP and data analysis.
• Strong Microsoft Office skills, including Word, Outlook and Mail Merge functionality.
• Experience managing bookings, scheduling or learning administration.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with budgets, purchase orders or financial administration.
• Confidence communicating with stakeholders at all levels and external suppliers.
• Experience of facilities, event, or meeting room management would be advantageous.
• Adaptability and resilience in a changing environment.
• Professional, approachable and confident communicator.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.