Delivery Manager

EPAM is seeking an experienced Delivery Manager to lead the end-to-end delivery of a Customer Identity and Access Management (CIAM) modernization program, migrating from SAP Gigya to Microsoft Entra External ID.

The ideal candidate will bring a combination of technical understanding, delivery leadership, and strong client management skills. This role will be responsible for driving predictable, high-quality delivery across Development, QA, and Production environments while ensuring alignment with project scope, schedule, quality, security, and budget objectives.

The Delivery Manager will lead cross-functional teams responsible for authentication and user journey modernization, user profile data migration, third-party integrations, security controls, and production cutover.

Req.#1081312964

Responsibilities

• Develop and maintain an integrated delivery plan covering scope, milestones, dependencies, risks, assumptions, issues, and cutover activities
• Establish delivery governance, reporting structures, and project ceremonies focused on measurable outcomes
• Drive execution across multiple workstreams and ensure alignment with overall program objectives
• Manage delivery timelines, dependencies, resource allocation, and priorities
• Act as the primary delivery contact for client stakeholders
• Proactively manage client expectations, communicate progress, and address delivery challenges
• Facilitate decision-making and manage scope, schedule, and priority trade-offs
• Communicate technical issues and proposed solutions effectively to both technical and business stakeholders
• Lead and coordinate cross-functional teams across engineering, QA, DevOps, and other technology functions
• Build a collaborative, high-performing delivery environment
• Ensure effective team onboarding, accountability, and continuous improvement
• Own risk, assumption, issue, and dependency (RAID) management
• Establish quality management practices across development, testing, and production releases
• Partner with security and privacy teams to address PII, consent management, compliance, and auditing requirements
• Oversee cutover planning, hypercare, and post-production stabilization
• Manage project scope, budget, staffing, and resource utilization
• Monitor delivery performance and financial health
• Ensure delivery commitments are met while maintaining project profitability

Requirements

• 7+ years of experience in delivery, program, or project management within software engineering environments
• Proven experience managing complex, multi-workstream technology delivery programs
• Experience managing production cutovers and large-scale technology implementations
• Strong understanding of Agile methodologies, including Scrum and Kanban
• Familiarity with CI/CD pipelines and QA automation practices
• Experience delivering identity and authentication solutions, including SSO, CIAM, OIDC, and OAuth
• Understanding of cloud-based architectures, preferably Microsoft Azure
• Experience working closely with engineering, architecture, and DevOps teams
• Excellent communication, stakeholder management, and problem-solving skills
• Ability to manage competing priorities while maintaining delivery commitments

Nice to have

• Experience with Microsoft Entra External ID, Azure AD B2C, or similar CIAM platforms
• Previous experience managing CIAM migrations, particularly SAP Gigya migrations
• Familiarity with Azure Cosmos DB and customer profile data management
• Knowledge of edge security technologies, including WAF, rate limiting, Azure Front Door, and Application Gateway
• Experience integrating OneTrust or similar consent and privacy management platforms
• Experience coordinating integrations with email marketing platforms
• Familiarity with batch data exchange patterns, including file formats, scheduling, reconciliation, and idempotency
• Experience managing enterprise-scale digital identity transformation programs

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)

• Life and AD&D Insurance (Company Paid)

• Employee Assistance Program (Company Paid)

• Telehealth (Company Paid)

• Short-term Disability (Company Paid)

• Long-Term Disability

• Paid Time Off (including vacation and sick days)

• Registered Retirement Savings Plan (RRSP) with Company match

• Maternity/Parental/Adoption Leave Top-up

• Employee Stock Purchase Program

• Critical Illness Insurance

• Employee Discounts

• Unlimited access to LinkedIn learning solutions

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM

This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$135,000 - CA$180,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy. Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

Hybrid in Canada: Toronto