Dermatology Administrative Clerk

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

• Work Location: Remote, Philippines
• Work Category: Full-time & Permanent
• Reports to: Biopsy Books Manager

The Dermatology Administrative Clerk is responsible for coordinating and tracking pathology results from specimen collection through treatment completion. This position ensures pathology reports are communicated promptly to patients, maintains accurate documentation within the electronic medical record, supports treatment scheduling, and serves as a key liaison between patients, providers, and clinical staff to facilitate timely and effective care.

WHAT YOU'LL DO:

Pathology Result Management

• Track pathology results from receipt through treatment completion.
• Ensure all patients are notified of biopsy and pathology results in a timely manner.
• Enter pathology results accurately into the Pathology Log and Results Log.
• Monitor pending pathology reports and conduct follow-up as necessary.
• Obtain and review pending reports from outside labs, ensuring all results are received and routed to the provider for timely patient care.
• Monitor and obtain outstanding reports from outside labs, track second-opinion testing status, and coordinate follow-up to ensure completion and timely patient care.

Patient Communication & Follow-Up

• Communicate pathology results and provider recommendations to patients.
• Explain skin conditions and treatment recommendations in a clear and professional manner.
• Make daily follow-up calls regarding skin cancers, abnormal findings, and treatment status.
• Assist patients by answering questions and helping them obtain information related to their care.

Appointment Scheduling & Care Coordination

• Schedule appointments for multiple clinic locations.
• Coordinate treatment appointments as directed by providers.
• Follow up with patients to ensure recommended treatment is scheduled and completed.
• Generate and distribute final notices when required.

Documentation & Medical Records

• Maintain detailed records of all patient communications and activities.
• Scan and upload pathology reports, consent forms, and supporting documentation into patient charts.
• Verify the accuracy of patient identifiers, including patient name, treatment site, and date of birth.
• Cross-reference paper records with electronic medical records to ensure completeness and accuracy.

Administrative Support

• Answer and manage multi-line telephone systems professionally and efficiently.
• Prepare, copy, organize, and distribute documentation as needed.
• Support providers and departmental staff with administrative requests.

Compliance & Quality Assurance

• Maintain confidentiality and comply with HIPAA and company policies.
• Ensure pathology and patient records are accurate, complete, and properly maintained.
• Participate in process improvement efforts to enhance patient communication and treatment coordination.
• Perform additional duties as assigned

WHAT WE'RE LOOKING FOR:

Required Skills / Abilities

• Strong verbal and written communication skills.
• Excellent customer service and patient relations skills.
• Ability to communicate medical information clearly and professionally.
• Strong organizational and time-management skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with EMR systems and Microsoft Office applications

Education & Experience

Required

• High School Diploma or GED.
• Minimum of 1 year of medical office, healthcare administrative, scheduling, or patient service experience

Preferred

• Dermatology, pathology, oncology, or specialty healthcare experience.
• Experience with EMA, NextGen, or similar electronic medical record systems.

What We Offer:

The anticipated salary range for this position is $10,400 to $12,480 annually. Placement within the range will be based on objective, job-related factors, which may include relevant experience, education, training, skills, certifications, internal equity, and business considerations

• Competitive salary based on market
• Statutory benefits
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

Apply Today! Be a part of a dynamic team that’s transforming skin health. We can't wait to meet you!

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