Desktop Support Engineer- EUC 2

Post Date: Jul 31, 2026 Location: Company: AVASO TECH PRIVATE LIMITED Position Title: Desktop Support Engineer Work Location: Work setup can be remote, with team members and customers located in Japan. Flexibility to work in JST (GMT+9) is needed. Address: Remote setup; however, the candidate should have the flexibility to report to the office when required, as certain tasks occasionally require hands-on physical support. Business hours: 9:00 - 18:00 (GMT+9). Occasional out of normal hours support may occur. Roles & Responsibilities: Candidate will provide Windows L2/L3 support including, but not limited to, troubleshooting hardware, software and operating system issues, as well as printers, utilizing L1 team onsite while providing highly technical troubleshooting remotely. Windows application package creation for SCCM and Intune environment Operating system deployment via PXE / USB ISO / Microsoft Configuration Manager Take ownership of incidents and service requests (SRQs) raised by users in ticket management system (ServiceNow) Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is completed satisfactorily to avoid ticket reopening Reviewing and maintaining KB articles Contribution towards automation & service improvements Required Skills: Native level Japanese language skillset is a must. Experience in SCCM and Intune administration Knowledge and experience on Windows 11 Should have good expertise in EUC tools, remote support tools, MS Office and Outlook. ITIL process of Incident, Change, Problem, Service Request and related activities. Knowledge and experience of ticketing tools (ServiceNow), Knowledge and experience on Service requests, incident, problem management and change process knowledge in Active Directory, Entra ID, GPO. Optional Skills: knowledge and experience of supporting tablets and/or iOS. 2-4 years of experience in Onsite support