Digital & AI Change Management Lead

Job Description Summary

Job Description

Key Responsibilities

· Develop, deliver, and execute on change strategies and integrated plans for AIS ISC Digital and AI transformation initiatives that maximize employee adoption and usage of required changes.

· Promote and apply structured Change Management methodologies, best practices, frameworks and tools across initiatives, covering stakeholder engagement, communications, readiness, learning, resistance management, adoption, and sustainment.

· Assess how initiatives affect roles, responsibilities, decision rights, process ownership, and organizational interfaces to translate impact into workforce capability needs and reskilling priorities.

· Build stakeholder strategies and change networks that involve colleagues across regions, segments, and functions, distributing and clarifying ownership for readiness and adoption.

· Equip executives, leaders, and managers with communication materials, talking points, presentations, FAQs and employee engagement content to support employees through change, address concerns, and reinforce new behaviors.

· Coordinate and deliver communications and learning activities that help employees understand what is changing, why it matters, and how to apply new processes, Digital & AI solutions, and operating rhythms. As required, in partnership with AIS Communications and HR teams.

· In partnership with the AIS ISC Business Process CoE, support sustainment by reinforcing process ownership, integrating new practices into operating rhythms, and coordinating handoffs and knowledge transfer.

· Define and deliver adoption measures and reporting routines, connecting transformation progress to business impact, including operational and financial outcomes, in clear, leadership-ready communications.

· Monitor change adoption, engagement, communication effectiveness, and readiness indicators and recommend corrective actions where necessary.

· Facilitate workshops, leadership discussions, stakeholder alignment sessions, and change interventions across Transformation programs, in direct partnership with Transformation Leads.

· Partner with Enterprise Change Management to contribute to the continuous improvement and maturity of Change Management and communication capabilities within the organization.

Required Qualifications

· Academic degree or equivalent relevant experience in Organization Change Management, Business Administration, Human Resources, Psychology, Communications or related fields.

· Minimum of 8 years of experience in change management, business transformation, organizational effectiveness, learning, communications, or a related field.

· Demonstrated experience delivering change for large-scale digital, technology, process, or operating model transformations.

· Experience developing stakeholder engagement, communications, readiness, learning, adoption measurement, and sustainment plans.

· A Digital and AI transformation mindset grounded in value realization, adoption, simplification, responsible use, and sustainable process ownership.

· Ability to translate technical or process changes into clear impacts on employees’ work, required capabilities, and expected behaviors.

· Strong project planning and execution skills, including managing milestones, dependencies, risks, feedback, and follow-through across multiple workstreams.

· Ability to use qualitative and quantitative feedback to assess readiness and adoption and to guide practical interventions.

· Executive presence and the ability to communicate complex transformation topics in a simplified way.

· Clear written, verbal, and facilitation skills, including the ability to prepare concise materials for leaders and employees.

· Strong interpersonal and stakeholder management skills with the ability to influence across all organizational levels.

· Collaborative, organized, and adaptable; able to distinguish when to resolve an issue directly, influence stakeholders, or escalate it.

· Strong intercultural awareness and ability to collaborate effectively across regions and functions.

· Strategic, customer-oriented, and proactive mindset with strong organizational skills.

· Passion for continuous learning and organizational transformation.

Preferred Qualifications

· Prosci certification or practical knowledge of the ADKAR® change management model.

· Experience with GE HealthCare Supply Chain or strong enterprise Supply Chain process knowledge across regions, segments, and functions.

· Familiarity with Lean management systems and continuous improvement.

· Ability to balance strategic thinking with hands-on planning, delivery, operating cadence, and follow-through.

· Credibility and sound judgment when influencing senior stakeholders in a complex, matrixed environment.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.