Employment Type

Permanent

Closing Date

2 Oct 2026 11:59pm

Job Title

Digital Producer

Job Summary

Job Description

As Digital Producer you will have an obsessive attention to detail that dots all the i's and crosses all the t’s, but rest assured most days at Belong won’t look the same! You will be responsible for maintaining, updating and building our web content, contributing to the development of our website at an impeccably high standard using strong expertise in accessibility, responsiveness and usability. This will be paired with a strong understanding of web and customer experience analytics, as well as the design and development of CMS (Content Management System), HTML/CSS, Information Architecture, site structure, individual page design and content creation.

As a member of the Content Experience team in the Digital team, you will support rapid growth, improve our speed to market, deliver data-driven, automated and customer centric experiences via our digital channels. You must have experience working in cross functional teams and be able to manage multiple projects and deadlines simultaneously. Reporting to the Content Experience Manager, you will have a thorough understanding of the agile and scrum framework and HCD (Human Centred Design) approach.

You are a passionate and dedicated digital who wakes up every day wanting to create world class customer experiences developing delightful products and services that people absolutely love!

About the job

You will be responsible for:

Working in close collaboration with your Digital Content Experience Manager , the Content experience team and the delivery squads to deliver on our strategic customer and digital experience vision aligned to our business KPIs (Key Performance Indicators)
Planning, scheduling and managing the digital content from draft review to publishing using our Content Management System (CMS)
Gathering business requirements from stakeholders and translating to world-class digital solutions
Proactively monitoring and testing the site to identify maintenance and experience quality improvements
Working as a team; supporting, communicating and collaborating with other producers
Collaboratively working with other teams including design, technology and product to achieve a seamless digital customer experience
Prioritizing and triaging content requests from internal stakeholders
Continually refining and enhancing our CMS to maintain hygiene and best practice standards
Pushing your knowledge of industry best practice including website development, and CMS production

Skills and experience:

Demonstrated professional experience in digital content publishing in a media corporate, business or agency setting
Ability to write, edit and proof-read quality written content
Strong editorial judgement
Ability to liaise with a variety of digital disciplines, from design to development
Challenge the norm with confident and assertive communication skills to influence and build relationships
Effectively able to manage changes to scope, budget and timeline
Knowledge of the WCAG (Web Content Accessibility Guidelines) 2.1 accessibility standards
Strong SEO understanding
Experience with Contentful would be advantageous
Exposure to or experience with Design Systems and regard for implementation of visual identity of brand guidelines
Ability to brief relevant supporting functions, such as Content Writers and Designers, in a clear and concise manner
Provide Quality Assurance (QA) of the solution in testing environments to ensure our design quality and customer experience expectations are met
Customer-first mindset!

We’re flexible

We’re all about flexibility and choice at work. Will you choose to work from home, in our office workspace, or on the go? Somewhere regional or the city? We want you to work where, when, and how you're most engaged, safe, and productive – wherever in Australia that may be.

About Belong

It feels good to bring people together.

As a telco, we’re making our world a more inclusive place. That means giving Australians the tools they need to get things done in the digital world. Oh, and we’re doing that while being 100% carbon neutral.

As an organisation, we're focused on having a customer-first mindset and delivering effortless customer experiences.

As a workplace, we’re building a community of people who bring their whole selves to work. Workplaces can be brutally bland and that’s not good for anyone. Difference makes us all better and we’re always trying to get better.

Our values

We’re here to make our world a more inclusive place. That’s reflected in our four values:

We care
We’re better together
We make it simple
We’re change makers

They help remind us that we care about the work we do and that, if we do it together, we can make our world a better place for our team and our customers.

___________________________

We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply.

Get to know what life at Belong is like and what we value.

About Us

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

Recruitment Support

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.

disabilityandaccessibility@team.telstra.com.

Our Teams

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

> Explore our teams https://www.telstra.com.au/careers/our-teams